Tour & Ticket

REGULATION ON OPERATION OF THE WEBSITE OF E-COMMERCE WWW.MYTRAVELTHRU.COM

I. General principles       

Website providing electric trading services Tue Anh Trading Travel Company Limited operated and operated by Tue Anh Travel Trading Company Limited (the Company). Members on Tue Anh Trading Travel Co., Ltd (including vendors providing services and buying customers) are traders, organizations and individuals having legal commercial activities that are authorized by Tue Anh Travel officially recognizes and is allowed to use the services provided by Tue Anh Travel and related parties.

This Regulation promulgates compulsory regulations applicable to organizations and individuals participating in transactions on Tue Anh Travel with the aim of creating an operating environment to serve the needs. purchase and sale of tourism products and services through e-commerce exchanges;

Organizations and individuals participating in transactions on the e-commerce platform of Tue Anh Travel are responsible for implementing the content of this regulation, the operation plan of Trading Co., Ltd. Tue Anh calendar and law provisions;

Information about tourism products and services posted on the E-commerce trading floor Tue Anh Travel Trading Co., Ltd. must fully meet the provisions of the relevant law, not in the prohibited cases. according to regulations of the Law.

The activity of posting news articles through the E-commerce trading floor of Tue Anh Tourist Trading Co., Ltd. must be made public, transparent, ensuring the interests of buyers.

All contents in this Regulation must comply with the current legal system of Vietnam. Members participating in Tue Anh Tourist Trading Co., Ltd must find out about their legal responsibilities for the current laws of Vietnam and commit to comply with the content in the Regulations of the limited company. Tue Anh Tourism Trade.

II. General rules        

Website domain names providing online E-commerce services:

 

Website providing electric trading services Tue Anh Tourist Trading Co., Ltd. developed by Tue Anh Vietnam Travel Trading Co., Ltd. with the name: www.mytravelthru.com (hereinafter referred to as: “Website providing e-commerce services, Tue Anh Travel and Trading Co., Ltd.”).

General definition:

Provider: is a trader, organization or individual wishing to use the services of Tue Anh Tourism and Trading Co., Ltd., including: posting information on sale of tourism products and services such as tours, hotel rooms , airline tickets, car tickets, train tickets, tickets to the game park, amusement park and other tourist activities ….

Buyer: is a trader, organization or individual wishing to learn about tourism activities, rent a private car to pick up the airport, or a private car at the local time.

Membership: includes both buyers and suppliers of travel services who register to use the Tue Anh Tourist Trading Company Limited website.

– Members participating in transactions on the Tue Anh Tourist Trading Co., Ltd Trading Floor are traders, organizations and individuals wishing to buy or sell tourism products and services on the website of Tourism Trading Company Limited. Tue Anh. 

– Members must register and need to provide relevant personal information, officially recognized by the Management Board of the e-commerce floor of Tue Anh Tourism and Trading Co., Ltd. and allowed to use the services provided by the E-commerce trading floor Tue Anh Tourist Trading Company Limited. 

– When you register as a member of Tue Anh Tourist Trading Company Limited, the member understands that member can create his own personal account to us

+ Members can post offers services in the field of tourism, travel, book a room, ticket sales, which moved … in accordance with standards and commitment of members legally announced on the floor.

Goods : “tourism products and services” are posted in the sections on the website of Tue Anh Travel.

Product: is one or more services available in Tue Anh Travel List through an Order and / or Service Contract.

III. Allocation Process Services     

1. Buyer Process      

a. Sign up for an account  

 

Step 1 : Buyers can register for membership through existing Facebook, Google linked accounts or create a new account by filling in the available information form of Tue Anh Travel Trading Co., Ltd.

Step 2 : After registering to become a member of the E-commerce Platform of Tue Anh Travel and Trading Co., Ltd., the member can search for suitable products and services posted on the e-commerce Platform of the Company.

Step 3 : After creating an account, Member must be fully responsible for the password and other information of the account. If Member’s account is in violation of law, it is Member’s direct responsibility. E-commerce Platform of Tue Anh Travel Trading Co., Ltd. reserves the right to investigate, delete or refuse your information.

b. Search for a service 

 

– Step 1: Login to your member account on Tue Anh Travel Trading Co., Ltd 

 

– Step 2: Click the “Home” button on the Menu bar 

 

– Step 3: Search for products and services in line with 

 

– Step 4: Click the button “Add to cart” or “order now”. 

 

– Step 5: Select day, month and year; choose the service pack; choose details; select quantity and then select “Book Now”  

– Step 6: Select Payment, enter guest booking information, schedule information, and select Payment method (choose price code if any). 

c. Order confirmation 

Upon receiving an order, the staff of Tue Anh Tourist Trading Co., Ltd. will check order information from the buyer. Tue Anh Travel Trading Co., Ltd. confirms (by phone / text / e- mail) to the Buyer that the order is valid or not and will agree to the buyer’s transaction.

Order processing time ranges from 1 hour to 2 days, depending on the payment method chosen by the customer and the accuracy of information provided to us.

d. Cancellation of order 

 

Buyers can cancel their order 24 hours in advance from the time the order is properly confirmed. Canceled orders are considered as buyers have not placed orders

2. Process for the supplier level      

a. The process of posting information provider level   

 

Step 1 : Become a vendor

 

First of all, the supplier needs to send a request for cooperation to Tue Anh Tourist Trading Co., Ltd by selecting the “ Become a supplier ” on the website and fill in the information of business and service products:

Step 2 : Upon receiving the request we will proceed to contact the supplier that requested the cooperation

 

Step 3 : Tue Anh Tourist Trading Company Limited and provider / supplier sign service contract;

 

Step 4 : Providers / suppliers give information and policies to sell products or services to the website management board;

 

Step 5 : The management board proceeds to edit the contents of promotions of NCC on the website;

 

Step 6: Deliver goods / services

 

Step 7 : Supplier / supplier coordinate with the Company to resolve disputes related to products / services that the Supplier sells to customers (if any).

 

b. Information management process of Tue Anh Trading Travel Company Limited  

 

All information posted in the application are censored and edited by Tue Anh Travel Trading Company Limited before posting the content to Tue Anh Tourist Trading Company Limited. Partners are responsible for providing accurate information about the products and services they offer. All information after verification if it is not accurate or contrary to the current law. The company will refuse to provide services to that partner.

Some of the main features in the management of providers and their products and services are as follows:

– Information Management Supplier great 

– Lock / cancel accounts used by Supplier great 

 

– Information Management Product Supplier great 

 

– Management of information services used by Supplier great 

 

There are also a number of other management features that help the administrator of the website, Tue Anh Travel Trading Company Limited effectively manage the website.

3. Policy forwarding, shipping merchandise      

After receiving the order, Tue Anh Trading Travel Co., Ltd. will send the confirmation of order information to the customer via email / sms to confirm the order and send the product / voucher. Customers must provide accurate information upon membership registration / purchase to use as a basis for contact and delivery.

For e-vouchers: after the customer completes the payment, the system will display information about the product / service voucher, and the voucher information will also be sent to the email or SMS box of the customer. Registered goods when buying voucher. Voucher can be printed out from the system of Tue Anh Tourist Trading Company Limited or used e-ticket received by email to check in service.

For service voucher products, after customers book / book services of partners through Tue Anh Travel Trading Co., Ltd or Tue Anh Travel Trading Co., Ltd is the agent providing the product. The product / service on behalf of the partner, Tue Anh Travel Trading Company Limited will replace the customer to contact the supplier to confirm the reservation information and notify the customer again. After making a reservation payment for Tue Anh Travel and Trading Co., Ltd will immediately send a reservation confirmation via email / sms. Customers only need to keep the booking number / voucher and contact Tue Anh Travel Trading Company Limited or the Supplier / Provider (Supplier) for assistance in using the voucher and using the service.

For goods sold by partners but not through the online ordering system of Tue Anh Travel and Trading Co., Ltd., customers will find out information related to the shipping and delivery policy of the supplier. (NCC) is posted on the website or can be contacted directly to NCC to discuss and agree on how to buy and transport.

When the customer does not receive the product according to the time agreed upon by NCC when order confirmation. Customers can contact the customer care department of Tue Anh Tourist Trading Co., Ltd to discuss the case. The company will take measures depending on the severity of NCC’s violations.

NCC, when selling products for sale, should describe the shipping time and shipping method. When confirming the order, ask NCC to reiterate the terms of NCC’s delivery policy.

4. Policy Executive      

With goods, when customers use vouchers to buy at the partner’s stores in Tue Anh Travel Trading Co., Ltd., they will be warranted according to the policy of each supplier partner. Suggest buyers familiarize themselves with the information on the conditions and how the warranty hip message posted in each post detailed information about the product / service preferences on Company Limited Tourism Trade Tue Anh .

For products and services, Supplier / NCC must commit to providing the correct quality announced on the website, if customers use the service without meeting commitments, please send feedback / complaints to the Company. Tue Anh Travel Trade Limited for assistance to ensure satisfactory interests.

Tue Anh Travel Trading Co., Ltd. recommends that buyers check warranty and maintenance policies for goods they intend to buy at partner stores.

Tue Anh Travel Trading Company Limited will not be responsible for the warranty of any product. Tue Anh Travel Trading Co., Ltd. only supports in the permissible ability for the buyer’s products to be warranted under the supplier’s regime. Tue Anh Travel Trading Co., Ltd. will actively support customers upon request in case the supplier fails to comply with product warranty obligations.

5. Policy Change pay row      

For products sold by partners but not through the online ordering system of Tue Anh Travel and Trading Co., Ltd., customers will find out information related to the return policy of the home partner. offer or contact a supplier partner to exchange a form of return.

For services booked online through the website Tue Anh Travel Trading Company Limited. The company will be responsible for assisting customers with the return of goods in accordance with the regulations posted in the area where the service information is posted.

Customers can refer to the return policies for products / services sold at preferential prices through the Tue Anh Tourist Trading Co., Ltd system by detailing the terms / conditions in each post of the product / service or contact the customer care department of Tue Anh Tourist Trading Co., Ltd for guidance as well as get the best information from your partner.

In order to commit to the quality of after-sales service of Tue Anh Tourist Trading Co., Ltd and at the same time protect the best interests of customers, except for deals with separate conditions and returns, Thelu trade Du Tue Anh calendar is willing to refund a part of the selling price to customers. You cannot use the voucher / product due to the fault of Tue Anh Travel Trading Company Limited or the fault of the product / service supplier. In the event of inclement weather or some unforeseen reasons, the tour or trip may be canceled. In the event of a cancellation, you will be given the option to reschedule or request a full refund. If you wish to reschedule, please notify at least 24 hours prior to your experience so that you won’t be charged. The company will assist users 24/7 when users have problems using the Tue Anh Travel Trading Company Limited website .

If you contact Tue Anh Travel Trading Co., Ltd or the Supplier to cancel your order within the cancellation period stated on Tue Anh Travel and Trading Co., Ltd. at the time of the order / reservation, upon successful cancellation and receipt of our notice, or if the service you have selected and purchased is canceled under the conditions and restrictions imposed by Tue Anh Travel Trading Company Limited or a Supplier, payment made will be refunded to you in the same way as paid. Fully acknowledge and agree that the amount refunded may differ from the original amount due due to the exchange rate, or administrative or service fees due to the credit card issuer or processing company. payment collection.

6. The process of resolving disputes, complaints lodged      

Tue Anh Travel Trading Company Limited and NCC are always responsible for receiving and handling member complaints related to transactions on the website of Tue Anh Tourist Trading Company Limited.

Buyers have the right to send complaints about the quality of products and services that are not in accordance with the description, the disclosed payment information causing damage to the Management Board of the E-commerce service website of the Trading Company Limited. Tue Anh Tourism. Upon receiving these feedbacks, Tue Anh Travel Trading Co., Ltd. will confirm the information, in the correct case as reflected by the member depending on the degree, Tue Anh Travel Trading Co., Ltd. will have the timely handling measures .

Customer sends complaints at the address :

Email: support@mytravelthru.com

 

Address to receive complaints by mail: Tue Anh Vietnam Travel Trading Company Limited – 2nd Floor, No. 637-639 Nguyen Tat Thanh Street, Xuan Ha Ward, Thanh Khe District, City. Danang.

Steps to resolve disputes and complaints

  • Step 1: The Company’s Customer Care Department will accept complaints from members or the Sales Department will accept NCC ‘s complaints .
  • Step 2: After receiving the complaint information, Tue Anh Tourist Trading Co., Ltd. will consider replying the complaint within 03-05 working days. Ltd. Tue Anh Trade and Tourism is not responsible in case of complaint information does not reach Ltd Tue Anh Trade and Tourism’s fault member or party thu three have inter- agency
  • Step 3: Results of complaint settlement can be sent to members via email, phone, member’s address or by another form depending on the agreement.

Tue Anh Tourist Trading Co., Ltd. respects and seriously implements the provisions of the law on protecting the interests of members. Therefore NCCs on the floor are requested to provide complete, accurate, truthful and detailed information related to products and services. All frauds and frauds in business are condemned and must be fully responsible before the law.

We publicize the mechanism to settle disputes arising during transactions on the website of providing e-commerce services, Tue Anh Travel Trading Co., Ltd. When a consumer purchases a product or service that has a conflict with the Supplier or has his or her legitimate interests compromised, Tue Anh Tourist Trading Co., Ltd. will provide the member with the Supplier’s registration information. Immediately after receiving the request of members, actively supporting members to protect their legitimate rights and interests .

Tue Anh Travel Trading Co., Ltd. publicly discloses the dispute settlement mechanism and process for related parties: dispute resolution under the agreed exchange mechanism, the related parties will follow. The process of indirect communication via phone, confirmation by email, if there is still no agreement, it will be resolved through a face-to-face meeting to concretize the problem, thoroughly resolve the conflict between the stars. for the most benefit.

Parties including NCC, member and Tue Anh Tourist Trading Co., Ltd will have to play a responsible role in actively solving the problem. NCC should be responsible for providing documents to certify information related to the incident that is causing conflicts to customers. For Tue Anh Travel Trading Co., Ltd will be responsible for the arbitration to listen and receive information from customers (in specific cases we will: request the customer to be responsible for providing the main confirm intangible and tangible information about arising conflicts that need to be resolved that customers have found themselves damaged) and NCC, then proceed to review and specify, analyze errors on the side of Come on. Get opinions about the agreement on the level of reimbursement of the two parties and end the most satisfactory dispute resolution .

In the case of proving that the fault belongs to the service provider, Tue Anh Tourist Trading Co., Ltd. will take a warning, claiming reimbursement for the full cost that the member had to pay to own. such goods / services or must return products or services with the correct quality announced by NCC at Tue Anh Tourist Trading Company Limited. If NCC recidivism, Tue Anh Tourist Trading Co., Ltd. will terminate and remove all the promotions of such NCC on Tue Anh Tourist Trading Company Limited.

If through the form of agreement but still cannot solve the conflict arising from the transaction, Tue Anh Tourism Trading Co., Ltd. will ask the competent law to intervene to ensure the benefits. most parties are involved with the customer.

IV. Payment process    

1. Payment process of customers buying on Tue Anh Tourist Trading Company Limited      

  • Step 1: Customers find out information about promotional deals / vouchers for products / services posted on the website;
  • Step 2: Customers order and provide necessary information
  • Step 3: Select the payment methods available have
  • Step 4: Customers enter payment card information and confirm payment

After the customer completes the payment, the system will display the details of the product / service payment, and the voucher information will also be sent to the email or SMS that the customer has registered when buying. voucher. Voucher can be printed out from the system of Tue Anh Tourist Trading Company Limited or used e-ticket received by email to check in service.

2. Payment process between Partner / Supplier / Supplier and Tue Anh Tourist Trading Company Limited      

At website www.Tue Anh Travel Trading Co., Ltd Tue Anh Tourist Trading Co., Ltd. will organize the promotion of the promotion program for services / goods that the Partner / Supplier is doing business. according to the request of the Partner / Supplier in the form of selling vouchers or service vouchers (hereinafter referred to as Voucher). Service fees for these support activities include:

V. Ensuring traffic safety services    

Tue Anh Tourist Trading Company Limited is responsible for ensuring the safety of website transactions by means of technical measures and legal tools in accordance with the law;

Tue Anh Travel Trading Co., Ltd. commits to take all possible measures to prevent the following acts: Stealing or unauthorized access to information; Unauthorized use of information; Unauthorized change or destruction of information; appropriation of account or other actions affecting transaction safety on Tue Anh Tourist Trading Company Limited.

The Company uses business due diligence to protect member billing and personal information. To ensure that the transaction is completed successfully, and to minimize possible risks, the Company complies with the following procedures :

– Protection of members: The ordering system is designed so that the Company members cannot place orders until the members are safe when ordering . 

– As soon as the member clicks on the browser’s ‘Buy Now’ button, the order will be in safe mode. All data relating to member’s orders, including all personal information, and payment details, will go through all standard encoded formats of the Company. 

– Members should not give details about payments to anyone via email or other means. The Company is not responsible for any losses that members may incur as a result of the exchange of information related to the payment by any means . 

In case the information system of Tue Anh Tourist Trading Co., Ltd. is attacked and creates the risk of losing member information, Tue Anh Tourist Trading Co., Ltd. will notify the authorities in within 24 (twenty four) hours after detecting the problem for coordinated handling.

In addition, Tue Anh Travel Trading Co., Ltd. absolutely does not allow anyone to use any form to interfere in the system or change the data structure on Travel Trading Co., Ltd. Tue Anh. We strictly prohibit the dissemination, propagation or encouragement of any activity aimed at interfering with, destroying or entering data of the website system. All violations will be deprived of all rights and will be prosecuted before the law if necessary. All information of members at Tue Anh Tourist Trading Company Limited will be kept confidential by us, but in case required by law, we are required to provide this information to law enforcement.

In the event that a member submits a complaint related to the safety of transactions on Tue Anh Tourist Trading Company Limited. Upon receiving the information, Tue Anh Tourist Trading Co., Ltd. will quickly inspect and verify. In the case as reflected by the member, Tue Anh Travel Trading Company Limited will contact directly with the member to handle the case on the news of recovery and goodwill. In case the two parties cannot reach an agreement, they will be brought to the competent People’s Court to resolve.

BECAUSE. Protect personal information of customers    

1. Purpose and scope of collection      

The main data collection on Tue Anh Tourist Trading Company Limited includes: email, phone, username, login password, address of customers (members). This is the information that Tue Anh Travel Trading Company Limited needs a member to provide mandatory when registering to use the service and let Tue Anh Travel Trading Co., Ltd contact to confirm when the customer registers. using the service on Tue Anh Tourist Trading Company Limited to ensure the interests of consumers.

The members will be solely responsible for the confidentiality and retention of all services using the service under their registered name, password and email. In addition, the member is responsible for promptly inform Tue Anh Travel Trading Company Limited about the unauthorized use, abuse, breach of security, keeping the registered name and password of the third party. three to take appropriate measures.

2. Scope of information use      

Tue Anh Tourist Trading Company Limited uses the membership information provided to:

– Provide services to Members ;         

– Send notices of information exchange activities between members and Tue Anh Tourist Trading Company Limited;         

– Prevent activities of destroying member’s user accounts or activities of impersonating Members ;         

– Contact and resolve with a member in special cases.         

– Do not use the member’s personal information for the purpose of confirming and contacting the transaction at Tue Anh Tourist Trading Company Limited.         

– In case required by law: Tue Anh Tourist Trading Company Limited is responsible for cooperating to provide member personal information upon request from judicial agencies, including: Procuracy, court judgments, police agencies investigate related to certain law violations of customers. In addition, no one has the right to infringe on the personal information of members.         

3. Information storage time      

Personal data of Members will be stored until there is a request to cancel or members login and perform cancellation. Remaining in all cases personal information of members will be kept confidential on the server of Tue Anh Travel Trading Company Limited.

4. Persons or organizations may have access to personal information :      

Subjects can access personal information of customers / members in one of the following cases:

– Co., Ltd. Tue Anh Trade and Tourism Vietnam Nam         

– The partners have signed a contract to perform a part of the service provided by Tue Anh Vietnam Travel Trading Company Limited These partners will receive the information under the contract agreement (maybe part or all of the information depending on the terms of the contract) to assist users in using the services provided by the Company .         

– State agencies upon request of the Company to provide user information to serve the investigation process .           

– Buyer and Supplier have a dispute and require the Company to be the mediator .         

5. Address of the unit collect and manage personal information private      

  • Co. Ltd. Tue Anh Trade and Tourism Vietnam Nam
  • Head office: Floor 2, No. 637-739 Nguyen Tat Thanh, Ward Xuan Ha, Thanh Khe District, City. Danang.
  • Email: support@mytravelthru.com

6. Means and tools for users to access and correct their personal data.      

Members have the right to check, update, adjust or cancel their personal information by logging in to their account and correcting personal information or asking Tue Anh Travel Trading Co., Ltd. to do so. to this.

Members have the right to file complaints about the disclosure of personal information to a third party to the Board of Directors of Tue Anh Travel Trading Company Limited. Upon receiving these feedbacks, Tue Anh Travel Trading Co., Ltd. will confirm the information, must be responsible for answering the reason and guide members to restore and secure the information.

Email: support@mytravelthru.com

7. Commitment to protecting personal information of customers      

Personal information of the member on Tue Anh Tourist Trading Co., Ltd. is committed to absolute confidentiality by Tue Anh Tourist Trading Co., Ltd. in accordance with the personal information protection policy of Tourism Trading Co., Ltd. Tue Anh. The collection and use of each member’s information can only be performed with the consent of that customer, unless otherwise provided by law .

Do not use, do not transfer, provide or disclose to any third party about the member’s personal information without the consent of the member.

In the event that the information server is attacked by hacker resulting in the loss of member personal data , Tue Anh Tourist Trading Co., Ltd. will be responsible for informing the authorities of investigation. promptly and notify members.

Absolutely confidentiality of all online transaction information of Members including digital invoice accounting information in the data area of level 1 safety center of Tue Anh Tourist Trading Company Limited.

The Management Board of Tue Anh Travel and Trading Co., Ltd. requires individuals to provide all relevant personal information such as: Full name, contact address, when registering / buying goods, email, identity card number, phone number, account number, payment card number…., and are responsible for the legality of the above information. The management board of Tue Anh Travel and Trading Co., Ltd. is not responsible for nor resolves all claims related to the interests of that Member if it considers all personal information of that member provided when Original registration is incorrect.

8. Mechanism of receiving and resolving complaints related to personal information of customers      

Member has the right to send a complaint about the disclosure of personal information to a third party to the Management Board of the Tue Anh E-commerce Trading Platform Application to the Company’s address or via email: support@mytravelthru.com

The Company is responsible for implementing technical and professional measures to verify the reflected content.

Processing time to reflect customer personal information is 15 days.

VII. Manage bad information            

1. Membership regulations :      

Members will be solely responsible for the security and keep all activities using the service under their registered name and password. Member is responsible for promptly informing the Website providing e-commerce services of Tue Anh Tourism and Trading Co., Ltd. about the illegal use, abuse, breach of security, keeping the registered name and password. third party to take appropriate remedial measures .

Members who post news articles for sale of products and services in the wrong category. Website administration board providing e-commerce services, Tue Anh Travel Trading Co., Ltd. will send notification email and delete that article.

Members do not use the services of the Website providing e-commerce services Tue Anh Trading and Tourism Co., Ltd. for illegal, unreasonable, fraudulent, intimidating, illegal information exploration, illegal purposes. destroy, create and spread viruses that damage the system, configure and transmit information of the E-commerce Service Website Tue Anh Tourism and Trading Co., Ltd. or uses its services for speculative purposes. , manipulating the market to create fake orders and offers, even for judging the market demand. In case of violation, members must take responsibility for their actions before the law.

Member may not alter, modify, assign, copy, transmit, distribute, provide and create similar tools of the service provided by Tue Anh Trading and Tourism Trading Co., Ltd. a third party without the consent of the Website providing e-commerce services, Tue Anh Tourist Trading Company Limited in this Regulation.

Members are not allowed to act to discredit the Tue Anh E-commerce Trading Floor Company Limited in any form such as causing disunity among members by using the second registered name, through a third party. or propagating and disseminating information that is not conducive to the reputation of the E-commerce floor of Tue Anh Tourist Trading Company Limited.

2. Regulations on information posted on Tue Anh Tourist Trading Company Limited   

Website providing e-commerce services Tue Anh Travel and Trading Co., Ltd. is responsible for censorship of information about products and services that NCC sends to website administrators to sell vouchers. Tue Anh Travel Trading Company Limited will refuse to sell related products and services:

a. List of products banned from trading :      

– Alcohol from 15 or more;         

– Cigarettes, cigars and other finished tobacco products ;         

– Various types of firecrackers, explosives and explosives;         

– The drugs drugs;         

– Cellular cell communication jammers ;         

– Sky lights ;         

– Military weapons, equipment, techniques, weapons, specialized military facilities, police, military sites;         

– Dangerous toys, toys harmful to the education of children’s personality and health or to security, order, social culture (including video game programs );         

– The products of cultural reactionary, depraved, superstitious or harmful to the aesthetic education, the way         

– Relics, antiques and national treasures of historical and cultural relics and scenic spots, under public ownership, ownership of the political organizations, political organizations – social associations;         

– Toxic chemicals; Precursor ;         

– Smuggled cigarettes, cigars and other finished tobacco products .         

– Plants, wildlife wild;         

– Fisheries banned from exploitation, aquatic products with toxic residues exceeding the permitted limit, aquatic products with natural toxic elements endanger human life;         

– Medicines for human treatment, vaccines, medical bio-products, cosmetics, chemicals and insecticidal and germicidal preparations in the domestic and medical sectors have not yet been used in Vietnam ;         

– The types of medical equipment is not permitted for use in Vietnam Nam         

– The medical cosmetics has not been announced to the agency competent authority;         

– Buying and selling vehicles without papers or papers lost (Note when buying and selling cars must have a third party paper certificate )         

– Buying and selling personal information (email, customer list …)         

b. List of products with conditional deals     

– For sports equipment for martial arts, sales members must be sports equipment stores or sports equipment manufacturers .         

– For sex items such as condoms, they can be sold as pharmacies, sextoy and stimulants are not sold.         

– For software products such as accounts, software, … with copyright, the company must have a clear business license. Individuals may not sell this item .         

c. Tue Anh Travel Trading Company Limited will refuse to post an advertisement with the following product and service contents :      

– Advertising lacks aesthetics, contrary to historical traditions, culture, ethics, fine customs and traditions of Vietnam .         

– Advertisements offend the reputation, honor and dignity of organizations and individuals .         

– Advertisements using images, words and words of an individual without the individual’s consent, unless otherwise permitted by law .         

– Advertising is incorrect or misleading about the ability to do business, the ability to provide products, goods or services of organizations or individuals trading products, goods or services; quantity, quality, price, utility, design, packaging, brand, origin, type, service method, warranty period of registered or registered products, goods or services is announced.         

– Advertise by using the method of direct comparison of the price, quality and use efficiency of their products, goods or services with the price, quality and efficiency of the use of their products or goods. services of the same type of other organizations or individuals .         

– Advertising with unfair competition content in accordance with the competition law .         

– Advertising in violation of intellectual property law .         

d. Provisions other     

All of the following regulations apply to the pre-check and post-check stages of the management of Tue Anh Tourism and Trading Company Limited if detecting a member violating the regulations during the operation to create a safe environment. , healthy and fair for Members and members who are active in Tue Anh Tourist Trading Company Limited. The Management Board of Tue Anh Tourist Trading Co., Ltd. recommends that Members should carefully study the regulations before posting any information to avoid unintentional violations. The new regulations will be continuously updated by the Board of Directors based on analysis of the market, community, issues arising in the process of operation and take effect as soon as they are posted on the website of E-commerce trading floor of Co., Ltd. Tue Anh Tourism Trade.

Users are not allowed to use the services of the e-commerce trading floor of Tue Anh Travel Trading Company Limited for illegal, unreasonable, fraudulent, intimidating, illegal or destructive purposes. , creating and spreading viruses that damage the system, configuration, and transmission of information of the e-commerce trading floor of Tue Anh Trading and Tourism Co., Ltd., including but not limited to acts that adversely affect the Activities of the website Tue Anh Tourist Trading Company Limited are as follows:

– Account name related to Tue Anh Travel Trading Company Limited, nicknames disguised as the management board of Tue Anh Tourist Trading Company Limited as well as using the image with the logo of Tue Anh Tourist Trading Co., Ltd. Brother .  

– Account name name is misleading and agitation, habits and customs violations Vietnam Nam 

 

– Avatars using offensive images pornographic nature, politics, religion, no license, contrary to the culture and fine traditions Vietnam Nam 

– The article unit’s avatar violates the intellectual property of another entity 

 

– The post title does not show the article position information that provider is looking for 

 

– A post with a job request content that has the potential to adversely affect a third party, violating the law (for example, hiring people to comment / review badly on a competitor ‘s page ) 

– Posts containing job request to perform an act of dishonesty (for example: hiring people to help with exams, dissertations …)  

– Posting advertising information, advertisements for buying and selling goods or services unrelated to the website’s function in any form . 

– Posts with content nature of political discussion or the content of a similar nature. 

– Posts can be presented in Vietnamese and / or English. But when presenting without using pure Vietnamese language, writing without accents, abbreviations, using teen language, using chat language makes it difficult for readers to understand . 

The above information, when detected, will be prompted and / or removed by the website administrator. The person who posted information banned by the website will be temporarily blocked or deleted the account permanently depending on the severity of violation and may be handled in accordance with the current law.

Individuals and organizations are not allowed to change, modify, assign, copy, disseminate, distribute, provide and create similar tools of services provided by the e-commerce trading floor of Tourism Trading Co., Ltd. Tue Anh provides a third party without the consent of the e-commerce trading floor of Tue Anh Tourist Trading Company Limited in this statute .

Individuals and organizations are not allowed to act to discredit the E-commerce trading floor of Tue Anh Tourism and Trading Co., Ltd. in any form such as propagating and disseminating information that is not conducive to the reputation of the Exchange. E-commerce translation of Tue Anh Tourist Trading Company Limited

3. The mechanism of reviewing and controlling information on services of the Website management board providing e-commerce services for the services posted on the website:      

The service provider sends information about the service that he or she wants to post on Tue Anh Tourist Trading Co., Ltd. to the Content Censor Department so that this department can post information on behalf of the service provider. Content moderators will conduct verification, re-verify the content to be posted. Content that violates Censorship will refuse to post to the App .

For the censorship of member / customer feedback, the company will conduct direct contact with the reflector to verify the information.

When detecting the content of false information, information about the provided service is not as described, the Content Censor will remove that content and send a warning to the service provider.

Tue Anh Travel Trading Company Limited will, at its sole discretion, remove the services of the service provider if the sale service violates the posting rules. Services that do not match the specified category will be deleted or Tue Anh Travel Trading Co., Ltd changes to another category for it to be reasonable.

Tue Anh Travel Trading Co., Ltd. reserves the right to decide whether to keep or remove the services posted on this website and there will be notice to the Supplier.

VIII. Liability in case of bug art         

Website providing e-commerce services Tue Anh Travel and Trading Co., Ltd. commits efforts to ensure the safety and stability of the entire technical system. However, in the event of a malfunction caused by the Tue Anh Travel Trading Company Limited, Tue Anh Tourist Trading Co., Ltd. will immediately take measures to ensure the interests of members.

When making transactions on Tue Anh Tourist Trading Co., Ltd., members are required to follow the instructions.

Website management board providing e-commerce services Tue Anh Travel and Trading Co., Ltd. is committed to providing the best quality of service to the members participating in the transaction. In case of technical errors, software errors or other objective errors that make members unable to participate in the transaction, Members shall notify the Management Board of e-commerce service websites at the email address: support @ mytravelthru.com we will fix the error as soon as possible, creating conditions for members to participate in transactions at Tue Anh Tourist Trading Co., Ltd.

However, the management board of the website providing e-commerce services, Tue Anh Travel and Trading Co., Ltd. will not be responsible for the settlement in case the member’s notice does not reach the Management Board, arising from technical errors. transmission errors, software or other errors not caused by the Management Board.

IX. Rights and obligations of the Management Board of the website providing e- commerce services, Tue Anh Travel and Trading Company Limited     

1. Rights of the Management Board of the website providing e- commerce services, Tue Anh Tourist Trading Company Limited      

Website providing e-commerce services Tue Anh Travel and Trading Co., Ltd. will provide services to the participants after completing the required procedures and conditions. Tue Anh Travel Trading Company Limited raised yet.

Have the right to request the Partner to provide information and to request cooperation from the Partner in the course of its work .

Have the right to check the information of organizations and individuals posted on the Tue Anh E-commerce Company Limited, in case the information is not in accordance with the regulations of the Tue Anh Tourist Trading Company Limited or In contravention of the law, Tue Anh Tourist Trading Company Limited has the right to remove that information from Tue Anh Tourist Trading Company Limited.

Collection of user personal information for the purpose of providing and improving service quality. Temporarily close the account or permanently delete the account if receiving negative feedback from the member community depending on the severity of violation of the regulations set forth by Tue Anh Tourist Trading Company Limited.

In the event that there is a basis to prove that the member providing information to the Website providing e-commerce services, Tue Anh Travel and Trading Co., Ltd. is inaccurate, false, incomplete or in violation of the law or fine style According to Vietnamese customs, the Website providing e-commerce services, Tue Anh Travel Trading Company Limited, has the right to refuse, suspend or terminate the member’s right to use services.

Website providing e-commerce services Tue Anh Travel and Trading Company Limited may terminate the membership rights and the right to use one or all services of the member and will notify the member within at least one (01) month in case a member violates the Regulations of the Website providing e-commerce services, Tue Anh Travel and Trading Co., Ltd. or acts affecting business activities on the Website providing e-commerce services. Tue Anh Travel Trading Company Limited.

Website providing e-commerce services Tue Anh Trading and Tourism Co., Ltd. can immediately terminate the right to use the service and the member’s membership right if Tue Anh Travel Trading Co., Ltd. detects that the member has gone bankrupt. be sentenced or while a sentence, in case the member continues to operate may cause the Website providing e-commerce services, Tue Anh Tourism and Trading Co., Ltd. legal liability, has fraudulent activities , counterfeiting, disrupting the market, causing disunity to other members of the Website providing e-commerce services, Tue Anh Travel Trading Co., Ltd., activities in violation of the current law of Vietnam. In case of termination of membership rights and the right to use the service, all certificates and rights of the granted member will be automatically invalidated and terminated.

Partner grants Tue Anh Travel and Trading Co., Ltd. the right to use the Partner name, logo, and related information on the marketing materials so that the Partner can be seen as a reference for work / partnership. business provided by Tue Anh Travel and Trading Co., Ltd., and is entitled to publish and publish the entire progress and work under the Contract , provided that no trade secrets or business information are disclosed. without partner consent.

Website providing e-commerce services Tue Anh Trading and Tourism Co., Ltd. retains the copyright to use the service and the content on the Website providing e-commerce services, Tue Anh Travel Trading Co., Ltd. in accordance with the law provisions on intellectual property households in Vietnam. All icons, content in different languages are owned by the Website providing e-commerce services, Tue Anh Travel Trading Company Limited. All acts of copying, using and illegally disseminating the above rights are strictly forbidden.

Website providing e-commerce services Tue Anh Travel and Trading Co., Ltd. reserves the right to change tables, service prices and payment methods during the time of providing services to members according to their needs and conditions. Website providing e-commerce services of Tue Anh Travel and Trading Co., Ltd. and will inform members in advance for one (01) month.

Have the right to be paid in full and on time according to the contract. Have the right to claim remedy and compensation in case the Partner breaches any of its obligations under the Contract and / or causes damage to Tue Anh Travel Trading Company Limited.

Tue Anh Travel Trading Co., Ltd. has the right to carry out all marketing activities such as leaflets, posters, banners and trade promotion campaigns for the websites and websites of Tourism Trade Co., Ltd. Tue Anh at the business location of the partner; as well as using the name of the Partner in marketing activities .

2. Obligations and responsibilities of the Website Management Board providing e- commerce services, Tue Anh Tourist Trading Company Limited      

Website providing e-commerce services Tue Anh Travel and Trading Co., Ltd. is responsible for building and implementing “inspection and monitoring mechanism to ensure the provision of information of the Supplier on the e-commerce trading floor. is fully accurate ”as prescribed in Clause 4 Article 36 of Decree 52/2013 / ND-CP. Ensure Website will be operated, operated and maintained in a consistent manner with national quality standards of Vietnam and to meet the service provided under the terms of the Contract .

Website providing e-commerce services Tue Anh Travel and Trading Co., Ltd. is responsible for building a number of main jobs such as: research, design, procurement of hardware and software equipment, Internet connection, construction policy for website activities providing e-commerce services, Ltd., Tue Anh Travel and Trading Co., Ltd. in the conditions and scope allowed. Website providing e-commerce services Tue Anh Travel and Trading Co., Ltd. will deploy and cooperate with partners in building a system of services, utility tools for the transactions of participants and users on the Website providing e-commerce services, Ltd., Tue Anh Travel Trading Company Limited.

Website providing e-commerce services Tue Anh Travel Trading Co., Ltd. is responsible for mediating in the mediation if there is a dispute between the service provider and the service booker. The floor will receive feedback and complaints from players and check the content that reflects and complaints. If the floor considers that the feedback is correct, the floor will request the supplier to explain such information. Depending on the seriousness of the violation, the website of the e-commerce service provider Tue Anh Co., Ltd. will have a solution to the request of the service provider to compensate the player, and will block the membership of the service provider. service.

Remove from the website Tue Anh Tourist Trading Co., Ltd the information services infringing intellectual property rights and other illegal services when detecting or receiving an authentic reflection of the information. this news .

Prevent and remove from Tue Anh Tourist Trading Co., Ltd information on sales, services on the list of services, services banned from business in accordance with the Law and services restricted to business or services conditional business services on Tue Anh Tourist Trading Company Limited;

Request service providers of goods and services on the list of goods and services subject to conditional business on their website to provide a certificate of business eligibility for such goods or services ( in cases where it is required by law to have a Business Qualified Certificate).

Website providing e-commerce services Tue Anh Trading and Tourism Co., Ltd. will try to the highest extent in the scope and possible conditions to maintain the normal operation of Tue Anh Tourist Trading Co., Ltd. and fix according to the terms and conditions of the Contract. However, if the above incidents occur out of control, force majeure cases cause damage to members, Tue Anh Tourist Trading Co., Ltd. is not jointly responsible.

Tue Anh Travel Trading Co., Ltd. will provide VAT invoices for the commission paid in full to the Partner with the monthly management report of Tue Anh Travel Trading Co., Ltd. if requested by the partner. . The VAT invoice must be provided within 5 business days of meeting all of the above conditions.

Coordinate with Providers to resolve disputes between members and partners about complaints during service provision taking place through the E-commerce Service Website of Tue Anh Travel Trading Company Limited. Tue Anh Travel Trading Co., Ltd. will require the service provider to be obliged to compensate for the loss of the member when the fault is determined on the part of the Service Provider. Tue Anh Travel Trading Co., Ltd. commits official support channels will be applied within 72 hours of receiving an order.

Tue Anh Travel Trading Company Limited will not share customer personal data with partners more than necessary information such as first name, last name, avatar, phone number and other statistics. In the event of any problem with the customer, the parties understand that Tue Anh Travel Trading Company Limited is not responsible for verifying customers because the website is a user-friendly interface that is easy to access. attracting a large number of interested communities. However, Tue Anh Tourism and Trading Company Limited will make reasonable efforts to cooperate with partners and competent authorities in the event that Vietnamese law provides .

X. Supplier / Vendor Rights and Responsibilities        

1. Rights of Supplier

After creating an account or signing a cooperation contract to provide products / services through the system of Tue Anh Travel Trading Co., Ltd., the service provider will ask Tue Anh Travel Trading Co., Ltd. to support edit information about the location, products / services with your preferential programs on Tue Anh Travel Trading Co., Ltd.

The service provider will be supported to train the necessary skills to manage the account or post on Tue Anh Tourism and Trading Co., Ltd via the support call center or email to the care and consulting department of Tue Anh Tourist Trading Company Limited if requested for assistance

Supplier is entitled to preferential policies set by the management of the website of Tue Anh Tourism and Trading Company Limited during its operation.

2. Responsibility of Supplier

The service provider must provide full information such as company name, ID number / Tax ID, industry lines, website (if any),… to the management board of Tue Anh Trading Travel Company Limited .

The service provider is responsible for providing Tue Anh Tourist Trading Company Limited with a copy of the business registration certificate. In the event that the Service Provider owns a brand of a firm or an authorized agent of the investor, the Service Provider is responsible for providing one (01) copy of the agent contract or authorization letter. the investor’s distribution rights .

The service provider must undertake that the information and documents provided are accurate and must be the original or a notarized copy of the local government.

Service providers are responsible for posting accurate information about service images, prices, support policies (if any) … in a specific and clear manner.

The service provider here commits to comply with all local regulations relating to the provision of services in business.

The service provider must comply with the working hours of Tue Anh Travel and Trading Co., Ltd., in the event of a change in the schedule due to a special holiday or event, the partner must ensure the report on Tue Anh Tourist Trading Co., Ltd 48 hours before changing schedule.

Any misuse of the Service Provider (such as intentionally not adding an order to the system, increasing or decreasing the service fee without notifying Tue Anh Travel Trading Company Limited and the customer, knowingly Failure to use the system of Tue Anh Travel Trading Company Limited or the partner’s own discount for customers to order services without going through the website …) will lead to termination of the contract and imposition of penalties. contract (plus in case there is a ground that the partner has a separate discount for service customers on the website). According to the Law on Commerce of Vietnam, Tue Anh Travel Trading Co., Ltd. reserves the right to claim full compensation for the loss of commissions enjoyed by Tue Anh Tourism and Trading Co., and with the right to claim. 8% penalty on violation value .

Any order not added to the system by the Service Provider, resulting in a conflict in the customer’s service reservation using Tue Anh Travel and Trading Co., Ltd., the partner will have to give priority to the user. Tue Anh Tourist Trading Company Limited.

The service provider must ensure the quantity and quality of the committed service as on the website, must adjust and improve according to customer feedback through the website, and take all responsibility related to the service provided. .

Coordinate with Tue Anh Tourist Trading Co., Ltd to resolve disputes between members and partners about complaints during service provision occurring through the E-commerce service website. Tue Anh Tourism.

XI. Rights and responsibilities of members participating in website providing e-commerce services, Tue Anh Travel Trading Company Limited      

1. Members’ rights of website providing e- commerce services, Tue Anh Tourist Trading Company Limited      

Member will be given a unique username and password to be used in the management of transactions at Tue Anh Tourist Trading Co., Ltd. through the Tue Anh Tourist Trading Co., Ltd. service on Tue Anh Travel Trading Co., Ltd or use the online service reservation feature of Tue Anh Travel Trading Co., Ltd to book services based on empty schedules of the updated providers. Tue Anh Tourist Trading Company Limited.

Members will be instructed by the staff of Tue Anh Travel and Trading Company to use tools and features for booking and using utility services on Tourism Trading Co., Ltd. Tue Anh.

Members have the right to contribute ideas to Tue Anh Travel Trading Company Limited during the operation. Suggestions are sent directly by mail, fax or email to Tue Anh Tourist Trading Company Limited. Maintaining communication with Tue Anh Tourist Trading Company Limited in a timely and transparent manner for the operation of the service.

Receive VAT invoice issued by the partner of Tue Anh Tourist Trading Company Limited when paying in full the service fee booked through Tue Anh Tourist Trading Co., Ltd.

2. Obligations of a website member providing e- commerce services, Tue Anh Tourist Trading Company Limited      

Members will be solely responsible for the security and storage and all activities using the service under their registered name, password and email box.

Member is responsible for promptly informing Tue Anh Travel Trading Co., Ltd. about the illegal use, abuse, breach of security, keeping his registered name and password for both parties. handling cooperation. In the event that contact information or partnership with the partner is not met appropriately, Tue Anh Travel Trading Company Limited is not responsible for any claims of damages.

Member undertakes that the information provided to Tue Anh Tourist Trading Company Limited and that the uploaded information of Tue Anh Tourist Trading Company Limited is correct.

Member undertakes, agrees not to use the services of Tue Anh Travel Trading Company Limited for illegal, unreasonable, fraudulent, threatening, illegal information exploration, sabotage purposes. , creating and spreading viruses that damage the system, configuration, and transmission of information of Tue Anh Tourism and Trading Co., Ltd or use its services for the purpose of speculating and manipulating the market. orders and offers of counterfeit products, including for judging the market demand. In case of violation, members must take responsibility for their actions before the law.

Member undertakes not to alter, modify, copy, transmit, distribute, provide and create similar tools of the service provided by Tue Anh Travel Trading Company Limited to a third party. without the consent of Tue Anh Tourist Trading Company Limited in this Regulation.

Member must not act to discredit Tue Anh Travel Trading Company Limited in any form such as causing disunity among members by using the second registered name, through a third party or propagating and disseminating information not conducive to the prestige of Tue Anh Tourist Trading Company Limited.

Seriously comply with and commit to payment obligations and other obligations under the contract.

Compliance with the contract and exclusive provision of services to the website. Partner commits not to use other systems / solutions / websites / websites / software that may directly conflict of interests with the service.

XI. Terms apply manual        

Online promotion website Tue Anh Travel Trading Co., Ltd. reserves the right and can change this Regulation by posting on the Online Promotion Website Tue Anh Travel Trading Co., Ltd. for partners and members. know. The member’s continued use of the service after the revised Regulation is announced and enforced means that the member has accepted this amended Regulation .

Operation regulation will be updated and supplemented continuously by Website Tue Anh Tourist Trading Company Limited and notified 5 working days before implementation / effective. Partners and Members participating in Online Promotion Website Tue Anh Travel Trading Company Limited is responsible for complying with current regulations when transacting on the website.

XII. TERMS link      

All members and NCC when using the website providing e-commerce services, Tue Anh Travel and Trading Co., Ltd to do online purchase and sale transactions, means that the related parties have agreed to comply with this regulation.

For any questions of customers, please contact the website that provides e-commerce services, Tue Anh Tourism and Trading Co., Ltd. under the information below for answers:

 

 

 

Customer support

Website providing e-commerce services Tue Anh Tourist Trading Company Limited

Address: Floor 2, No. 637-639, Nguyen Tat Thanh Street, Xuan Ha Ward, Thanh Khe District, Da Nang

E-mail: support@mytravelthru.com