I. Regulations on checking information

– You need to present the booking code before boarding. This booking code is sent to you by SMS or by Email

– In case you do not remember or forget the booking code, you can still ride if you have information that matches the one used when booking (phone, ID card, passport ..)

II. Regulations on waiting time for drivers

The driver will wait for you up to 15 minutes at the requested pick up point. Outside of this time, we have the right to cancel the trip without compensation or charge extra waiting for guests. Waiting charges are calculated as follows:

– 50,000 VND/hour for 4 or 7-seat car

– 100,000 VND/hour for cars with 16 seats or more

When you provide full information including: Flight code, landing time, take-off time, MyTravelThru makes sure our driver will come to pick you up on time and at the right place that you request.

III. Regulations on cancellation or modification

You have the right to cancel or modify your reservation without any additional cost at least 24 hours before the departure time.

– Call the hotline or send an email to notify the modification or cancellation (if any).

You need to carefully consider the departure time and factors (peak hours, festivals, road closures…) and are responsible for the flight time you booked. MyTravelThru does not compensate for costs incurred by customers booking at the wrong time if MyTravelThru comes to pick up guests at the booked time.

IV. Refund Policy

– Cancellation 24 hours before departure date: 100% refund

– Cancellation after 24 hours from departure date: no refund

In case the error is determined by the system of MyTravelThru, we will refund 100% of the prepayment to you.

In case of cancellation, please bear the bank transfer fee.

  1. Rules for private transportation:

– Booking time: At least 2 hours before departure time.

– Pick up time: Choose a pick up time 2 hours before the flight time for domestic flights and 3 hours in advance for international ones.

– Drivers will pick up at booked time.

– The number of luggage and passengers need to be suitable for booked vehicle type.


– Please note that when booking during peak hours or special days, please set time your trip to ensure your trip.

V. Regulations on hourly transportation

– Note: Move anywhere as long as the last stop is within the city limits and not more than 15km from the original pick up point.

– Please note the journey log and the number of kilometers on the meter to ensure the costs incurred with the driver. We cannot deal with claims and compensation without sufficient proof from the customer.

– The number of people traveling in accordance with the registered vehicle type. The driver has the right to refuse service if the number of people is exceeded the allowable limit.

– MyTravelThru is committed to meet quality service for your trips booked at We do not commit to service quality, compensation terms if you book a car directly with the driver.

VI. Other rules

– You are not allowed to bring any goods in the list of prohibited goods by the Socialist Republic of Vietnam.

– You are not allowed to smoke and eat unhygienic food in the car.

– In case of force majeure (earthquake, storm, flood ..), we have the right to cancel or modify the reservation without any responsibility.


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