Effective in July 2023, the loyalty program for MyTravelThru Pte., Ltd. (Incorporated Number: 202219123N In Singapore, Dated June 2, 2022) (hereinafter, the “Loyalty Program”).
The Loyalty Program operates under the terms and conditions as set out below unless otherwise expressly stated (the “Program Rules”). The Program Rules hereby incorporate the additional Managed Associate Rules that shall apply to employees of the Company and to associates working at Company owned, leased, licensed and managed locations.
The Program Rules govern the Company’s relationship with members of the Loyalty Program (collectively, “Loyalty Program Members,” and individually, a “Loyalty Program Member,” “Member,” or “you”), including how Members manage their accounts, book reservations, achieve elite status, earn and redeem Loyalty Program points (“Points”) with participating rides (each a “Participating Rides”), as well as with third party programs which have a business relationship with the Loyalty Program such as airline frequent flyer programs (“Partner Programs”).
The Program Rules incorporate the additional terms that apply to certain experiences which participate in MyTravelThru rides. Specific Loyalty Program benefits, amenities, offers, awards and services may not be available at or as part of such experiences, even though the applicable experience is not explicitly identified as being excluded where the benefit, amenity, offer, award or service are described in these Program Rules. Please refer to the Supplemental Terms page to view the separate terms governing the participation in the Loyalty Program by the applicable experience for information on what features of the Loyalty Program are available.
Membership in the Loyalty Program is free and available to any individual who: (a) possesses the legal authority to agree to the Program Rules; (b) resides in a jurisdiction which legally permits participation in the Loyalty Program; (c) is not a resident of Crimea, Cuba, Donetsk People’s Republic, Iran, Luhansk People’s Republic, North Korea, and Syria; (d) provides valid and accurate personal information when enrolling in the Loyalty Program; (e) is not already a member of the Loyalty Program (i.e., does not already have a Membership Account); and (f) has not previously been terminated from the Loyalty Program or any of the three Legacy Programs by the Company.
1.1.a. Members are responsible for reading and understanding the Loyalty Program Rules, Account statements, and other communications from the Company about the Loyalty Program in order to understand his/her rights, responsibilities, and status in the Loyalty Program. If a Member has any questions about the Loyalty Program or these Program Rules, the Member should contact Member Support.
1.1.b. Members are responsible for reading the Company’s Privacy Statement Privacy Statement in order to understand how the Company collects, uses, and discloses a Member’s data. If a Member has any questions about the Company’s Privacy Statement or its collection, use, or disclosure of a Member’s data, the Member should contact Member Support.
1.2.a. All terms and conditions are applicable to MyTravelThru Pte, Ltd. and MyTravelThru owned brands if applicable.
1.2.b. “MyTravelThru Channels” are collectively the MyTravelThru Websites, the Mobile Apps, and the Customer Experience Centers (which include Member Support).
1.2.c. “MyTravelThru Website” is a website operated by or on behalf of the Company.
1.2.d. A “Mobile App” is a downloadable application operated by or on behalf of the Company in connection with the Loyalty Program including, without limitation, the iPhone and Android versions thereof.
1.3.a. Member Support. Loyalty Program Members will have access to Member service telephone numbers for reservations, customer service and award redemption requests on the MTT Support website.
1.3.b. Member Rates: Loyalty Program Members will receive an exclusive, preferred rate (“Member Rate”) when they book rides through a MyTravelThru Channel. Advance reservations are required.
1.3.c. Complimentary Internet Access. A Member who books a ride through a MyTravelThru Channel will receive complimentary standard internet access during the ride.
The Internet Access Benefit is limited to eligible Members. Other Members must pay for the charges.
1.4.a. Completing the Enrollment Application. An individual may apply to enroll in the Loyalty Program by fully and accurately completing an enrolment LOYALTY APPLICATION FORM on the Loyalty Program website or through another enrollment channel. The Company may deny membership in the Loyalty Program to any applicant in its sole discretion and without written notice.
1.4.b. Individual Membership. Only individuals are eligible for Loyalty Program membership, and each individual may maintain only one Membership Account. All Loyalty Member Accounts are individual Accounts and no joint Accounts are permitted. Loyalty Program benefits are non-transferable unless expressly stated otherwise.
1.4.c. Types of Membership
1.4.d. Assignment of Membership Account and Membership Number. After applying to the Loyalty Program, a Membership Account will be opened and a Membership Number will be assigned to each applicant. Upon receiving this Membership Number, an individual becomes a Member eligible to earn Points.
1.4.e. Duplicate Accounts. An individual may join the Loyalty Program. However, a Member may not have one or more duplicate Accounts under the Loyalty Program at any time.
1.4.f. Personal Profile. Information provided by a Member will be maintained in a personal preference profile with the Membership Account. All information provided by a Member in his/her personal profile must be valid and accurate and must be kept current.
1.4.g. Use of Information Collected in Application. The information a Member provides to the Company when completing the Loyalty Program application and redeeming Points is processed in accordance with the Company’s Privacy Statement. Communication of relevant information is important to administering the Loyalty Program and providing each Member with the opportunity to maximize the benefits of Membership. The Loyalty Program will only disclose Member information to: the Company, person(s) authorized by the Member; franchisees, fulfillment houses, email service providers and mail houses that process mail for such entities; Authorized Licensees (as defined in the Company’s Privacy Statement); and marketing companies that provide services to the Company. Member information will, in each case, only be disclosed for one or more of the following purposes: 1) in order to better service the Membership Account and the Member’s preferences by keeping the Member informed of Account status and activities through printed or electronic statements; 2) to assess a Member’s entitlement to benefits; 3) to collect and process Member charges incurred at the Company’s facilities; 4) to offer a Member additional products and services; 5) to send periodic satisfaction or market research surveys; and/or 6) to offer a Member products or services from select reputable companies with whom the Loyalty Program has a strategic relationship because the Loyalty Program believes their offerings will be of interest to the Member. In choosing to become a Loyalty Program Member, the Member consents to receive all the types of information described above, but the Member will be given the opportunity to define and modify mailing and other communication preferences.
1.5.a. New Members will receive MyTravelThru Alba communications.
1.5.b. All Loyalty Program communications will be sent to a Member’s mailing address or email address currently provided in the Member’s Account. Communications delivered to the address on file will be deemed to have been received one (1) business day after sending it if delivered to the Member’s email address or five (5) business days after sending it if delivered to the mailing address provided. Members must keep their email and mailing addresses current. Neither the Company nor the Loyalty Program shall have any responsibility for misdirected or lost mail or any consequences thereof.
1.5.c. Members will receive regular Points balance reports by email, provided there has been a transaction on the Account since the last Points balance report and the Member provided the Company with the appropriate permission to contact the Member via email.
1.5.d. The Company may also send Members promotions, offers and other communications from time to time, which may include, without limitation, items from third parties. The items from third parties are based on the information provided to the Company by a Member and any additional data the Company may maintain. Members may change personal details and communications preferences at any time in the Account Profiles on the Loyalty Program website or by contacting Member Support; however, the Company may require a Member to send supporting documentation prior to allowing certain changes (e.g., legal name changes).
1.5.e. Any time a Member contacts Member Support; the Company may ask the Member certain security questions to verify the Member’s identity. Member Support may monitor or record telephone calls to improve quality of service.
1.5.f. A Member can review his/her Points balance and transaction history and update personal details and preferences in the Account Profiles on the Loyalty Program website. A Membership Number or his/her user name and password are required to access the website.
Members may earn Points (the currency of the Loyalty Program), for eligible charges in accordance with Section 2.
1.6.a. Points Subject to Program Rules. As set forth in Section 1.1.a., the accumulation of Points is subject to the Program Rules terms and conditions. Each Loyalty Program Member is responsible for reading the Program Rules, newsletters, and Account statements in order to understand his or her rights, responsibilities, and status in the Loyalty Program, as well as the structure for earning Awards.
1.6.b. Taxes. Points, and Awards earned through participating in the Loyalty Program may be subject to tax liability. Any tax liability, including disclosure, connected with the receipt or use of Points,or Awards is the sole responsibility of the Member.
1.6.c. Conditions for Transferring Points. There are limited exceptions to the restriction on the transfer of a Member’s Points to the accounts of friends or family, provided both Accounts are in good standing. See Sections 2.7 for more information.
1.6.d. Points Expiration Policy. Members must remain active in the Loyalty Program to retain Points they accumulate. If a Member Account is inactive for twenty-four (24) consecutive months, that Member Account will forfeit all accumulated Points. Members can remain active in the Loyalty Program and retain accumulated Points by earning Points, redeeming Points, or purchasing Points (as described in 2.9) in the Loyalty Program at least once every twenty-four (24) months, all subject to the exceptions described below. If a Member does not maintain an active status for five (5) consecutive years, the Member’s Account may be deactivated. Once Points are forfeited, the Points cannot be reinstated, but a Member can earn new Points, unless that Member’s Account has been deactivated.
1.7.a. Canceling or Suspending Membership Accounts
1.7.b. Effect of Membership Cancellation
The Loyalty Program, Points, Awards, and other related benefits and services are the sole property of the Company, and are not the property of Members. On cancellation of membership in the Loyalty Program for any reason, all unredeemed Points, Awards and other related benefits and services will be forfeited and a Member will no longer be able to participate in the Loyalty Program. Points, Awards and other related benefits and services have no cash value and the Company will not compensate or pay cash for any forfeited or unused Points.
If the Company cancels a Member’s Account for any reason, the Member may not reapply for membership in the Loyalty Program except in very limited circumstances at Company’s sole discretion, and any unauthorized Account opened in the Member’s name following cancellation, as well as Points, Awards and other related benefits and services earned in that Account will be forfeited upon discovery.
If a Member cancels his/her Account, or if a Member Account becomes inactive as described in Section 1.6.d., the Member may reapply for membership in the Loyalty Program at a later date, but no Points, Awards and other related benefits and services previously forfeited or expired will be reinstated to the Member Account and any Elite Membership Status and/or Lifetime Elite Membership Status will not be reinstated.
Any Elite Membership Status and Lifetime Elite Membership Status terminates upon cancellation of a Member Account.
1.7.c. Modification of Program. Except as otherwise expressly prohibited or limited by applicable laws, the Company has the right to change, limit, modify or cancel the Loyalty Program Rules and Awards, with or without notice, even though such changes may affect the value of Points, or the ability to obtain certain Awards. Partner Programs similarly reserve the right to modify their own programs, which may impact your rights and expected benefits under the Loyalty Program. The Company and Partner Programs may, among other things: (i) increase or decrease the number of Points received for a ride or required for an Award; (ii) withdraw, limit, modify or cancel any Award; (iii) add blackout dates, limit rooms available for any Award or otherwise restrict the continued availability of Awards; (iv) change program benefits, travel partners, locations served by the Company or its travel partners, conditions of participation, rules for earning, redeeming, retaining or forfeiting Points, or rules governing the use of Awards; (v) change or cancel its travel partner awards. In accumulating Points, Members may not rely upon the continued availability of any Award.
1.7.d. Termination of Program. The Company may terminate the Loyalty Program with six (6) months’ advance notice to all active Loyalty Members. At the Company’s sole discretion, the Company may choose to substitute a similar loyalty program for the Loyalty Program at any time immediately upon notice to active Loyalty Members. A Member may not accumulate Points or claim Awards, Loyalty Program benefits or amenities after the termination of the Loyalty Program. If the Loyalty Program is terminated, all unredeemed Points will be forfeited without any obligation or liability, and no Award claims will be honored after the conclusion of the notice period. The Company may terminate any of the Loyalty Program in whole or in part, in any jurisdiction on less than six months’ notice if required to do so by applicable law.
1.7.e. Benefits Subject to Availability and Modification. All Loyalty Program benefits, amenities, offers, Awards and services are subject to availability and may be changed at any time without notice.
1.7.f. Eligibility to Receive Benefits. By accepting any Loyalty Program benefits, amenities, offers, awards or services, including, without limitation, any Points or Awards, a Member acknowledges that he/she is responsible for determining whether he/she is eligible to receive, and that he/she is eligible to receive, such Loyalty Program benefits, amenities, offers, awards or services (including, without limitation, Points and Awards) under applicable laws, gift policies and incentive policies. Each Member must immediately notify the Company if he/she is not eligible to receive any Loyalty Program benefits, amenities, offers, awards or services at any time.
1.7.g. Eligibility Notification. A Member must promptly notify the Company in the event that (i) he/she is not eligible for any reason, including, without limitation, pursuant to any applicable laws, gift policies or incentive policies, to earn Points, Awards, Elite Membership Status, or any other benefits that a Member may earn under the Loyalty Program, or (ii) his/her Member Account has been credited with any Points, Elite Membership Status, or any other benefit that a Member may earn under the Loyalty Program that he/she has not earned or is not eligible to earn.
1.7.h. No Sale or Transfer. Except as expressly permitted in the Program Rules, Points, Awards, and other Member benefits may not be sold, bartered or transferred (other than by the Company or its agents). Any attempted transfer, sale or barter will be void and will be confiscated. The Company and its partners may refuse to honor or recognize any Points, Awards, or Member benefits which the Company believes may have been transferred, sold or bartered.
2.1.a. A Member will earn:
2.1.b. Qualifying Charges. “Qualifying Charges” are:
So long as the Member provides their Membership Number at the time of reservation, and pays for the charges. Charges from food and beverage outlets managed or operated by a third party may not be eligible for earning Points.
2.1.c. Non-Qualifying Charges. Charges which do not qualify for Points include any complimentary services, Award Redemptions (including any cash portion of an Award Redemption), or any other fees or charges including, without limitation: (A) other fees paid including, without limitation, parking, business center, retail stores, and other third-party services; (B) room rate related taxes, service charges, gratuities, fees (e.g. late cancellation fee or no-show fees for not checking in for guaranteed reservations even if the reservations were paid in full), mandatory or automatic charges and other applicable charges, including certain rides and other taxes and fees that are not part of a qualifying all-inclusive package rate; in certain limited cases, taxes, service charges, gratuities, and/or fees related to other incidentals charged to the ride bill, as well as taxes, service charges and gratuities that are part of a qualifying all-inclusive package rate, may be eligible for Points; and (C) charges outlined in Supplemental terms SUPPLEMENTAL TERMS by MyTravelThru Alba.
2.1.d. Qualifying Ride. A “Ride” or “Qualifying Ride” means all consecutive rides a Member registers for, and personally pays and receives in the participating market, for which (i) the ride is billed to the Member, or (ii) the ride is directly billed to the company who has arranged payment for the Member’s ride that is not associated with a convention or group meeting.
A “Ride” is a ride of one or more consecutive rides regardless of activity by a Member who: (A) provides his/her Membership Number at the time of reservation (B) pays a Qualifying Rate or applies an Award Redemption for the ride.
2.1.e. Qualifying Rates. A “Qualifying Rate” is the rate a Member pays for a Ride which qualifies to earn Points. Qualifying Rates include most business and leisure rates, such as rates found on MyTravelThru.com without an application of a discount code, Standard and Premium Retail rates, Advanced Purchase rates, Corporate negotiated rates, and national/regional/local Government rates. Unless otherwise specifically stated, Members will receive their membership tier benefits for the rides on Qualifying Rates.
2.1.f. Non-Qualifying Rates. A “Non-Qualifying Rate” is a rate a Member pays for a Ride for a service which does not qualify to earn Points, as well as membership tier benefits. Non-Qualifying Rates are those booked using the following methods:
2.1.g. Points will not be given, or Awards honored, at any subsidiary or affiliate of the Company other than for Qualified Rides unless otherwise advertised. If a supplier or driver ceases to be a Participating Rides Partners, all rides subsequent to such date will not be eligible to earn Points regardless of when the reservation was made. See Section 6 for additional terms.
A Member may earn only one currency – Points. Previous earnings will not be converted to the new currency (if any).
A Member can earn Points and Qualifying Rides for eligible groups, meetings and events if the Member is an eligible meeting planner pursuant to Section 5.
2.4.a. No other person except the Member may earn Points on Qualifying Charges and Elite Ride Credit on Qualifying Rides for his/her Membership Account. Points and Elite Elite Credit for two Loyalty Program Members will only be awarded to one Loyalty Program Member
2.4.b. Point and Elite Ride Credit accrual is limited to individual travel and the ride must be paid for individually by the Member or direct billed to the company who has arranged payment for the Member’s ride that is not associated with a convention or group meeting.
2.4.c. If the Member attends a convention or group meeting and individually pays the ride, he/she will be eligible to receive Points and Elite Ride Credits for the Ride. However, contract rides, rides reserved by corporations on an ongoing basis are not eligible to earn Points and Elite Ride Credit.
2.4.d. Military rates at certain overseas locations are subject to local restrictions and may be ineligible for Points and Elite Ride Credit.
2.5.a. Points and Elite Ride Credit may be earned for rides completed within thirty (30) days prior to the Member’s enrollment in the Loyalty Program, if such credit is requested through Member Support, along with a copy of the paid receipt for the ride, within sixty (60) days of the ride. Additional documentation may be necessary.
2.5.b. Points and Elite Ride Credit may be earned for Qualifying Events (see Section 5) completed within thirty (30) days prior to the Member’s enrollment in the Loyalty Program, if such credit is requested where the Qualifying Event was held, along with a copy of the paid receipt for the Qualifying Event, within sixty (60) days of the Qualifying Event. Additional documentation may be necessary.
The amount of Points earned at Participating Suppliers where a non-U.S. dollar currency is used will be calculated based on Qualifying Charges converted to U.S. dollar at the exchange rate selected by the Company. This may be the foreign exchange rate used at the time of reservation, or another rate selected by the Company and may not be the same rate used for currency conversions on the Member’s folio.
2.7.a. In accordance with the conditions for transferring Points as described in Section 1.6.c., a Member can transfer up to a maximum of 100,000 Points per calendar year to another Membership Account as long as both Accounts are in good standing and have each been open for at least thirty (30) days with qualifying activity, ninety (90) days without qualifying activity (see 2.8.b). A Member can receive up to a maximum of 500,000 Points per calendar year from other Membership Accounts as long as the Accounts are in good standing and have each been open for at least thirty (30) days with qualifying activity, ninety (90) days without qualifying activity.
2.7.b. A new Member may receive a Points transfer thirty (30) days after enrollment if the Account reflects activity including a Qualifying Ride or other qualifying activity as described in Section 1.6.d. After ninety (90) days from enrollment, a new Member is eligible to receive a Points transfer regardless of their account activity.
2.7.c. Authorization to transfer Points must be initiated by the Account holder with the Points to be transferred by contacting Member Support. A minimum of 1,000 Points is required for the transfer. The Account holder requesting the transfer must provide the Membership Number and the full name of the Points recipient at the time of the Point transfer request. Both the Membership Number and the name provided must match the Membership Number and name listed on the Account of the Points recipient in order to successfully complete the transfer.
2.7.d. Once the authorization for transfer is received and processed, the transferor relinquishes all rights to the transferred Points, and they become the recipient’s Points.
2.7.e Elite Ride Credit cannot be transferred between Membership Accounts.
Members may purchase or receive Points purchased by another Member as a gift for a combined maximum of 100,000 Points per calendar year if purchased through MyTravelThru Alba Website or MyTravelThru Alba Gift Shop. Members may purchase Points for a combined maximum of 100,000 Points per calendar year if purchased through the MyTravelThru Mobile Apps or the Customer Experience Centers. Pricing varies during promotional periods. A Member must be in good standing to purchase and/or receive Points. A new Member may purchase Points thirty (30) days after enrollment in the Loyalty Program. Please refer to Section 2.7 for additional information on individual Member conditions on transferring to or receiving points from another Member per calendar year. Purchased Points do not count towards MyTravelThru Alba Elite status. Points will be posted to the Member’s Account within seventy-two (72) hours after the purchase is complete. Once Points have been purchased, no refunds will be permitted.
Points earned in connection with the partner are subject to these Loyalty Program Rules along with any applicable terms and conditions of the partner.Partners are listed here if any.
A Member may redeem full or partial Points or Complimentary Ride Awards (see Section 3.3.c) to obtain various products, (each an “Award Redemption”) including, without limitation, rides, Moments experiences, flights, and other services and merchandise. A full listing of current Award Redemption options is available on the Loyalty Program website under “Use/Redeem Points“.
3.1.a. Points and Award Redemptions may not be exchanged or redeemed by a Member for cash, prizes or credit.
3.1.b. Points posted as the result of a transfer or earned from the use of credit cards may not be redeemable for certain Award Redemptions.
3.1.c. Unless otherwise noted, Award Redemptions are valid only for use by the Member from whose Account the Award Redemption was processed and are not transferable.
3.1.d. Award Redemptions believed to have been bartered, sold, exchanged, or issued fraudulently, or issued to someone other than the eligible Member, will be void and will not be honored.
Unless otherwise noted, a Member may apply an Award Redemption for a Ride (“Award Redemption Ride”). General terms for Award Redemption Rides including the Award Redemption Ride types in Section 3.3 are covered below.
3.2.a. Subject to Availability. The ability to use an Award Redemption for a Ride is subject to availability at the time of reservation and must be booked through the MyTravelThru Channels as described in Section 1.2.b.
3.2.b. Award Redemption Reservation. When making a reservation for an Award Redemption Rides, the required Points and/or applied Complimentary Ride Award(s) will be deducted and the Award Redemption attached to the reservation automatically, provided the Member has sufficient Points for the entire ride and/or sufficient Complimentary Ride Award(s) as described in Section 3.3.c, as applicable. In the event the required Points and/or Complimentary Ride Award(s) fail to deduct during the booking process, and the Award Redemption does not attach to the reservation, the Member should contact Member Support to remediate the reservation. The Member is responsible for ensuring the Member has sufficient Points and/or Complimentary Ride Award(s) to cover the entire Award Redemption Ride. In the event a Member does not have sufficient Points and/or Complimentary Ride Award (s) to cover the entire Award Redemption Ride, the reservation may be canceled or changed to the best paid rate available. Award Redemption Rides are valid only for individual travel and are not valid for group travel, package tours, conventions or other special rates and/or package programs.
3.2.c. Gifted Award Redemption Rides (Third Party Transfers). Award Redemption Rides are valid only for use by the Member from whose Account the Award Redemption Ride was processed and are not transferable, except as set forth below. Members have the option to transfer Points to another Member’s Account as described in Section 2.7.
3.2.d. Guarantee and Cancellation Policies. The standard guarantee and cancellation policies will apply to Award Redemption Ride reservations including, without limitation, all minimum length of rides requirements, credit card guarantee requirements and charges for late cancellation, no-shows otherwise stated in the Members Benefits.
A Point refund may be issued for a ride when the Member must inform Member Support in advance in order for the Point refund to be issued to the Member’s Account.
If a Member fails to cancel a guaranteed Award Redemption Ride reservation within the permitted cancellation period, Member Support will charge the applicable cancellation fee to the credit card provided by the Member at the time the reservation was made and the Points that were redeemed will be re-deposited into the Member’s Account.
3.2.e. Amount of Points Required. The amount of Points required per ride for an Award Redemption Ride varies by the rides, the vehicle types available at the reservation time, length of ride, and may also vary by time of year. Points required per ride are updated continuously and may change at any time. If the Member makes a modification to the Award Redemption Ride, the Member is responsible for the changes to the Points required.
3.2.f. Award Redemption Ride Inclusions & Exclusions. The Award Redemption Ride includes the cost of a ride, ride tax, service charge, and extra-person charges, if any. All other charges, including incidentals, child seat, premium beverages in car, and other fees, are the responsibility of the Member and are not included in the Award Redemption
The Award Redemption Ride covers the cost of the all-inclusive package which includes, but is not limited to, the standard ride), ride tax, service charge, and standard beverage, for up to two people. Extra-person charges for the third, fourth, or more guests in the room are an additional fee and are not included in the Award Redemption as form of payment. This fee as well as all other charges are the responsibility of the Loyalty Program Member and are not included in the Award Redemption Ride. Loyalty Program Members must inform Member Support of the correct number of guests for each reservation, including any extra persons beyond the first and second guest, and the correct ages of any children for each such reservation. The Company reserves the right, at its discretion, to modify the ride rate a Member must pay for a reservation to reflect the correct guest count, including children, for such reservation.
3.2.g. Room Preferences Not Guaranteed. With an Award Redemption Ride, smoking, and other ride preferences may be requested, but are not guaranteed.
3.2.h. No Points. Members will not receive Points for the Award Redemption Ride portion of their ride.
3.2.i. Elite Ride Credit. An Award Redemption Ride is considered a Qualifying Ride and as such the Member will receive Elite Ride Credit toward earning Elite Membership Status or Lifetime Elite Membership Status. A Member who uses an Award Redemption will only receive Elite Ride Credit(s) for the Member’s reservation and will not receive Elite Ride Credits for additional guest rides.
3.2.j. Multiple Rides. A Member may redeem Points or apply Complimentary Rides Awards for up to a total of nine (9) rides under the Member’s name and where the Member having the ride over the same dates. When doing so, the Member agrees to make legitimate Award Redemption Ride reservations in good faith for use by the Member and his or her invited guests only, and not for any other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservation in anticipation of demand. The Company reserves the right to cancel any reservations it believes to be in violation of the Program Rules.
3.2.k. Exit of Participating supplier/driver. If a Participating Supplier/Driver exits the Loyalty Program for any reason after a Member makes an Award Redemption Ride reservation but before the Member’s ride, the Company will use reasonable efforts to have such former Participating Supplier/Driver honor the reservation or assist in arranging equivalent upcoming rides; however, the Company cannot guarantee that any Awards, upgrades or any other benefits a Member may earn under the Loyalty Program will be honored.
3.2.l. Ownership Acquired Points. Points acquired through ownership of an interest at MyTravelThru brand may not be used to request an Award Redemption Ride reservation unless otherwise permitted.
3.2.m. Award Redemption Rides Outside United States. An Award Redemption Ride at destinations outside the United States is subject to all required government approvals, restrictions, and applicable taxes. Awards do not include United States federal inspection fees or any other fees, expenses, surcharges, non-hotel taxes or other costs or expenses that may be imposed by foreign governments for international travel. Members are responsible for these government mandated taxes, fees, etc.
3.2.n. Limited Blackout Dates. The Company has a “Limited Blackout Dates” policy, which means that, subject to the limitations and exclusions below, Participating Suppliers/Drivers have standard vehicles available every day for Award Redemptions. These limitation and exclusion is participating Suppliers/Drivers may limit the number of standard rides available for redemption on a limited number of days.
3.3.a. Standard Redemption Award. Members may redeem their Points for a “Standard Redemption Award” which covers the full cost of a standard vehicle for one or more ride as described in Section 3.2.e. The redemption vehicle and length of trip are equal to accumulated points.
3.3.b. Alba PointSavers Award. A “Alba PointSavers Award” offers Point savings on the Award Redemption Ride for standard and premium vehicle for a limited period of time. For eligibility of redeeming Alba PointSavers Award, contact Member Support for current availability.
3.3.c. Complimentary Ride Award. A “Complimentary Ride Award” is issued through a Loyalty Program benefit, promotion, or Partner Program. Each Complimentary Ride Award carries a specific Points value that can be applied to one (1) ride offering a Standard Redemption Award rate or Alba PointSavers Award rate for the requested ride date that is less than or equal to the value of the Complimentary Ride Award. Complimentary Ride Awards are valid only for use by the Member designated on the Complimentary Ride Awards and are not transferable. More than one (1) Complimentary Ride Awards can be used for a Ride with multiple vehicles, where the Member is present for the Rides and the ride is under the Member’s name (see Section 3.2.j).
3.3.d. Upgrade Awards. When using Points for an Award Redemption Ride, Members may have to redeem additional Points for an upgrade to Premium Vehicle. This “Upgrade Award” may only be used when redeeming Points for the full cost of the Premium Ride. “Premium Ride” are upgraded rooms based on comfort, view, services and/or other attributes.
Members may redeem their Points for other services without a ride: gifting, shopping at our MyTravelThru Alba Shops, additional services indicated in our Loyalty page. To redeem points, you can do it on your profile or contact our Member Support.
Points redeemed are subject to the Loyalty Program Rules along with the terms and policies applicable to local law.
3.5.a. Moments. Members may use Points to redeem or bid on experiences and events with the MyTravelThru Alba Moments program (the “Moments Program” or “Moments”) through the Moments online auction website: MyTravelThru Alba Moment The terms and conditions for the Moments Program can be found on its website.
3.5.b. MyTravelThru Alba Boutiques. A Member may redeem their Points for merchandise through various brand online retail stores. Points redeemed are subject to the Loyalty Program Rules along with the terms and policies of the online retail stores. More information on MyTravelThru Alba Gift Shop can be found.
3.5.c. Donate Points. A Member may redeem his/her Points toward charitable donations. Once Points are donated, the exchange cannot be reversed or undone. Such donation of Points is not considered a charitable donation by the United States Internal Revenue Service (“IRS”), and therefore is not deductible under United States tax rules and regulations. A Member may select the charity of his/her choice by visiting [Giving website]. Points redeemed in connection with charitable donations are subject to the Program Rules along with any applicable terms and conditions of the partner processing the donations.
3.5.d. MyTravelThru Alba Gift Cards. Members may redeem their Points for MyTravelThru Alba Gift Cards (“Gift Cards”), which may be used for rides, as well as at participating retail described in the Gift Cards terms and conditions available on the [Gift Card Website] (the “Gift Card Website”). Gift Cards may not be used for deposit, advance purchase or to secure or confirm a reservation. Gift Cards are subject to additional terms and conditions available on the Gift Cards Website.
3.5.e. Merchandise and Retailer Gift Cards. A Member may redeem his/her Points for merchandise or retailer gift cards from partners that are affiliated with the Loyalty Program including, without limitation, the companies listed on the Loyalty Program Website under USE /REDEEM POINTS”. Merchandise and retailer gift cards may be issued by the Company or a third-party provider and will be clearly designated as such. Gift cards issued by a third-party provider are subject to additional terms and conditions imposed by the issuer/participating merchant, which will be provided with the gift card. Acceptance of the merchandise or retailer gift cards is the sole responsibility of participating merchants. Points redeemed in connection with these partners are subject to the Loyalty Program Rules along with any applicable terms and conditions of the partner. The Loyalty Program, the Company, third-party providers and any other participating merchants are not responsible for replacing lost, stolen or mutilated gift cards. Some merchandise or retailer gift cards require an additional charge for shipping and handling. If applicable, gift cards do not include gratuities. Gift cards will usually arrive within five to seven (5-7) business days.
4.1.a. Elite membership is an exclusive privilege of MyTravelThru Alba Loyalty Program Membership. All Program Rules apply to Elite membership. The Loyalty Program has the right to terminate the Elite recognition program (the “Elite Program” or the “Elite Membership Program”) at any time by providing advance notice to Members in accordance with section 1.7.d. The Loyalty Program has the right to change, limit, modify or cancel the Program Rules for the Elite Program at any time, with or without notice, pursuant to section 1.7.c. Participating Suppliers/Drivers outside the United States may provide alternative services and benefits to the Elite membership benefits set forth in these Program Rules, depending on local law and policy.
4.1.b. Pursuant to section 1.7.a., the Company reserves the right to revoke, cancel or suspend a Member’s Elite membership status (including Lifetime Elite Status), any Loyalty Program Membership, Award, and/or any and all unredeemed Points, or take other action at its discretion, at any time with immediate effect and without written notice if the Company believes the Member has (a) violated any of the Program Rules, (b) failed to pay any bills or accounts due to the Company or any ownership related fees (c) acted in a manner inconsistent with applicable law, regulations or ordinances, (d) engaged in any misconduct or wrongdoing in connection with the MyTravelThru Alba Loyalty Program, including without limitation, involving Point credit, Award use, or Member benefits, or (e) engaged in abusive, fraudulent, inappropriate, or hostile conduct in connection with the MyTravelThru Alba Loyalty Program, the Participating Suppliers/Drivers or their guests or employees, or the Company or its employees. Nothing in these Program Rules will limit a Company from exercising any legal rights or remedies that it may have.
4.1.c. Benefits of Elite membership apply to rides on Qualifying Rates (as described in Section 2.1.e.) and are reserved for Members only and apply solely to the one ride in which the Elite Member receives. Only one Member per ride can earn Points and Elite Ride Credit, as well as receive benefits as described in Section 2.1.d.(iv). Elite Members receive one set of benefits according to their membership tier on Rides of one or more consecutive rides as described in 2.1.d. In order for an Elite Member to be eligible to receive Elite benefits during his/her ride, the Elite Member must provide his/her Loyalty Program Membership Number when making a reservation
Elite Members will receive Elite membership benefits including, without limitation: bonus Points, priority ride upgrades. Benefits vary by Elite membership tier. More information can be found in section 4.3.
4.1.d. Members with Elite Status (“Elite Member”) will receive guaranteed compensation for select Elite benefits in the event those benefits are not available during an Elite Member’s ride (“Elite Benefits Guarantee”).
4.2.a. Only rides on a Qualifying Ride personally received by and individually billed to a Member at Participating Suppliers/Drivers are credited toward the Elite Member’s Elite Membership achievement and renewal thereof.
4.2.b. To achieve or renew Elite membership status, the following amount of points needs to be accumulated:
Anyone can register
6 return trips/year
(=12 separate trips)
15 return trips/year
(= 30 separate trips)
30 return trips/year
(=60 separate trips)
Anyone can register to be a base member. Once a Member of Support gathers sufficient information provided by the customer, the registration is carried.
When a Member has booked at least 6 return trips (equivalent 12 separate trips) per year starting from the moment of registration, the customer is eligible for Titanium status.
When a Member has booked at least 15 return trips (equivalent 30 separate trips) per year starting from the moment of registration, the customer is eligible for Gold status.
When a Member has booked at least 30 return trips (equivalent 60 separate trips) per year starting from the moment of registration, the customer is eligible for Platinum status.
4.2.c. Award Redemption Rides will count toward Elite Ride Credit.
4.2.d. Qualifying Charges will not earn Elite Ride Credit toward Elite membership.
Convert 1$ = 10 points
Convert 1$ = 10 points
A 5% discount
10% bonus points
Convert 1$ = 10 points
A 10% discount
15% bonus points
Convert 1$ = 10 points
A 15% discount
20% bonus points
Base members will be able to accumulate points according to the rate: 1$ equals 10 points. Points are only collected in accordance with Qualifying Charges (Supplemental Terms – section 1).
Titanium members will be able to accumulate points according to the rate: 1$ equals 10 points. Points are only collected in accordance with Qualifying Charges (Supplemental Terms – section 1).
In addition, titanium members receive a 5% discount for every Qualifying Charge and 10% bonus points.
Gold members will be able to accumulate points according to the rate: 1$ equals 10 points. Points are only collected in accordance with Qualifying Charges (Supplemental Terms – section 1).
In addition, gold members receive a 10% discount for every Qualifying Charge and 15% bonus points.
Platinum members will be able to accumulate points according to the rate: 1$ equals 10 points. Points are only collected in accordance with Qualifying Charges (Supplemental Terms – section 1).
In addition, gold members receive a 15% discount for every Qualifying Charge and 20% bonus points.
In case of incidents, published MyTravelThru policies will be applied. Information about compensations for incidents can be found at MyTravelThru website:
In addition, otherwise indicated, benefits that were transferred to other friends, family, or acquaintances of the Member will be treated with our current policies https://mytravelthru.com/terms-conditions/. All compensations will be transferred to the Members account even other friends, family, or acquaintances of the Member receive the benefits.
Incidents need to be reported to Member Support and solved case by case.
Members and customers who are not a Member can buy any below VIP package:
VIP package 1: 499$/year
+ Free Meet & Greet
+ VIP support 1-1
+ Newsletter and Travelling information
+ VIP Lounge access 10 times/year
+ 1 tier complimentary upgrade upon availability
VIP package 2: 699$
+ Free Meet & Greet
+ VIP support 1-1
+ Newsletter and Travelling information
+ Unlimited VIP lounge access/year
+ 1 tier complimentary upgrade upon availability
+ VIP welcome kit
VIP package 3: 999$
+ Free Meet & Greet
+ VIP support 1-1
+ Newsletter and Travelling information
+ Unlimited VIP lounge access/year
+ 1 tier complimentary upgrade upon availability
+ VIP welcome kit
+ 10 times fast track service/year
Free Meet & Greet is offered to customers who buy any VIP packages. Drivers will wait 60 minutes at airports and 15 minutes at other pick-up points with no additional charge.
VIP support 1-1: Customers who purchase VIP packages are eligible to receive dedicated support from MyTravelThru VIP support team.
Newsletter and Traveling Information: Customers who purchase VIP packages will receive beneficial newsletter and traveling information on a weekly or monthly basis. Customers can unsubscribe upon his/her wish.
VIP lounge access allows customers to access VIP lounges at almost all airports in the world without an additional charge. This access is only applicable for the Member, additional guests might incur extra charges. For more information, please contact the Member of Support.
1 tier complimentary upgrade upon availability. Customers who purchase VIP packages are eligible to upgrade vehicles without an additional charge. This benefit is upon availability at markets. For more information, please contact the Member of Support.
VIP welcome kit: A welcome kit is offered to customers who purchase VIP package 3 only. A welcome kit is customized by MyTravelThru team and offered necessities to the loyal customers.
10 times fast track service is offered to VIP package 3 only to a limitation of 10 times per year from the Moment of registration. Fast track service is available at almost all airports in the world without an additional charge. This access is only applicable for the Member, additional guests might incur extra charges. For more information, please contact the Member of Support.
5.1.a. Earning Points. Excluding special promotions or incentives, a Member will earn 10 Points for every one U.S. dollar ($1.00) spent on actualized Qualifying Event charges, up to a maximum of 60,000 Points as the base earning per Qualifying Event. Including base Points, Elite Bonusing (as set forth in 4.3 above), special promotions, and/or incentives, a Member may earn up to a maximum of 200,000 Points per Qualifying Event.
Accumulating points. Members will have a privilege to accumulate points for every dollar spent.
Members can redeem accumulated points anytime to receive complimentary services.
Points can be collected by other ways such as Gamification. Gamification is installed in each member’s account. By joining the games, members can earn points.
If the customers share their moments and tag MyTravelThru accounts, they are rewarded 20 points/post/each destination.
5.1.b. Currency Exchange. Points awarded for Qualifying Rides in international locations are based on local currency converted to U.S. dollars. Local currency is converted into U.S. dollars on the day of the Qualifying Rides. Points are awarded using a published rate of exchange in effect at time of conversion. This rate will be determined at the Loyalty Program’s sole discretion, based on standard currency conversion methods, but may vary from currency conversion rates used by credit card companies.
The Company reserves the right to monitor the Accounts of all Members, at any time and without notice, for compliance with Program Rules. The Company may review all Members’ Points, Qualifying Rides, and transaction history including, without limitation, requests for Loyalty Program Awards, Awards and other benefits.
A Member may request credits for Points, or Qualifying Ride for Elite Status (other than Elite Ride Credit earned pursuant to Section 4) that are not reflected in a Member’s Account through the Member Account Activity by contacting Member Support for rides with Participating Suppliers/Drivers.
A Member may request credits for Points or Qualifying Rides for Elite Status earned in connection with a Qualifying Event that are not reflected in a Member’s account by contacting Member Support. Such a request must be received within one (1) year of the applicable Qualifying Ride, Qualifying Event or other Qualifying Charge transaction to receive any credit.
A new Member is eligible to receive Points for Qualifying Rides for Elite Status that are incurred and paid for by the Member during the thirty (30) days prior to his/her enrollment in the Loyalty Program (the “Pre-Enrollment Period”), if the Member requests the credit within sixty (60) days of the applicable Qualifying Ride, Qualifying Event, or Qualifying Charge transaction. A new Member will not receive any Points or Qualifying Rides for Elite Status for or Qualifying Events that occurred prior to the Pre-Enrollment Period, even if he/she was a member under a loyalty program offered by the Company other than the current Loyalty Program.
At any time and in the Company’s sole discretion (including, without limitation, where a Member was not eligible to earn a specific benefit pursuant to these Program Rules), the Company may correct (i) the amount of Points or the number of Qualifying Rides credited to a Member’s Account, and (ii) any other benefit that has been credited to a Member’s Account, including, without limitation, any Elite Membership Status.
If a Participating Supplier/Driver exits the Loyalty Program for any reason, a Member will not earn Points, Qualifying Rides for Elite Status (including, without limitation, any Points for Qualifying Rides pursuant to Section 2) for rides with such participating supplier/driver, and any Awards, other promotions and special offers will no longer be valid after the date on which the Participating Supplier/Driver exited the Loyalty Program, even if the reservation for a ride with the former Participating Supplier/Driver was made prior to that date.
Points, Awards, and other Member benefits may be subject to income or other taxes. The Member is responsible for paying all such taxes and for making all applicable disclosures to third parties including, without limitation, the party who paid for the transaction from which the Member earned Points. The Company will not be liable for any tax liability, duty or other charges in connection with the issuance of Points, Awards, and other Member benefits.
The Company makes no warranties or representations, either expressed or implied, with respect to type, quality or fitness of goods or services provided through the Loyalty Program or by Participating Suppliers/Drivers.
The Company sells Points to Participating Suppliers/Drivers and partners, redeems Points for cash (including, without limitation, Points received from Participating Suppliers/Drivers), airline tickets and merchandise, and administers the Loyalty Program. The Company promotes the Loyalty Program including, without limitation, by creating and launching marketing campaigns, developing and maintaining the Loyalty Program website and managing partner relationships.
The Company is not responsible for: (a) any loss or misdirection of, or delay in receiving, any Member application, correspondence, redemption requests, Awards or Member benefits; (b) theft or unauthorized redemption of Points or Awards or use of an Award; (c) any acts or omissions of third parties (including, without limitation, Participating Properties); or (d) any errors published in relation to the Loyalty Program, including, without limitation, any pricing or typographical errors, errors of description, errors regarding Participating Properties, and Loyalty Program affiliates, and errors in the crediting or debiting of Points from Member Accounts. The Company reserves the right to correct, without notice, any errors.
All interpretations of these Loyalty Program Rules regarding membership are at the Company’s sole discretion, and the Company’s decisions will be final. In the event of any discrepancy between the English version and any translated version of these Program Rules, the English language version will govern.
The Company and Participating Properties are the sole and exclusive owners or licensees of the trademarks, service marks, trade names, logos, and copyrighted or copyrightable materials of MyTravelThru Pte, Ltd. its affiliates, and the Participating Suppliers/Drivers . Members shall never, directly or indirectly, interfere with, challenge, file applications for, or claim ownership of these trademarks anywhere in the world.
The Company’s waiver of any breach of these Loyalty Program Rules by any Member will not constitute a waiver of any other prior or subsequent breach of these Program Rules. The Company’s failure to insist upon strict compliance with these Loyalty Program Rules by any Member will not be deemed a waiver of any rights or remedies the Company may have against that or any other Member. The Company may waive compliance with these Program Rules in its sole discretion and may run promotions from time to time that provide enhanced benefits to select Members.
IN NO EVENT WILL MYTRAVELTHRU PTE, LTD. AND ITS SUBSIDIARIES AND AFFILIATES, ITS FRANCHISEES OR LICENSEES, ANY PARTICIPATING SUPPLIERS AND DRIVERS, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE LOYALTY PROGRAM, THESE PROGRAM RULES, OR THE COMPANY’S OPERATION OF THE LOYALTY PROGRAM.
Any disputes arising out of or related to the Loyalty Program or these Program Rules will be handled individually without any class action, and will be governed by, construed and enforced in accordance with the laws of SINGAPORE, without regard to its conflicts of law rules. The exclusive jurisdiction for any claim or action arising out of or relating to the Loyalty Program or the Program Rules may be filed only in the state or federal courts located in SINGAPORE.
Membership in the Loyalty Program and the earning and redeeming of Points are subject to all applicable local laws and regulations. Membership in the Loyalty Program, Member benefits, and Awards are offered in good faith; however, they may not be available if prohibited or restricted by applicable law or regulation in Singapore or Member’s jurisdiction of residence. If any part of these Loyalty Program Rules is held to be unlawful or unenforceable, that part will be deemed deleted from these Program Rules in such jurisdiction and the remaining provisions will remain in force, subject to Sections 1.7.c. and 1.7.d.
The Loyalty Program Rules, together with any other terms and conditions, rules, or regulations incorporated herein or referred to herein constitute the entire agreement between the Company and Members relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on the Loyalty Program website.