What is the pick-up process?

Airport and  Non-airport Pick-ups. 

  1. All bookings should have an assigned driver.
  2. Drivers must start their journey by sending their Driver events through your designated driver’s app.
    If driver is unable to use the driver’s app, please save a proof that the driver is at the pick-up location on time (For example: parking tickets, GPS logs, timestamped photographs)
  3. Drivers must wait for customers as per our agreed airport meeting points.
  4. Wait for 90 minutes from when your customer lands (or from your agreed offset time)  or 30 minutes if it is a non-airport pick up.
  5. At 25 (airport) or 5 minutes (non-airport), start contacting the customer by call and / or text message.
  6. If the customer has not appeared after the attempts to contact them and the waiting time has ended, report it as a customer no show (even if you wish to wait more time for them for free).

 Last-minute cases, in booking details or when picking up the customer:

  1.   If the customer requests any stops along the way or any additional service not paid in the booking.
  2.     If the customer appears with more passengers or more luggage than booked.
  • In both cases, contact our customer service as soon as possible by phone at +1(415)855-3868, to be able to add the extra amount to the booking rate.
  • Please do not receive extraordinary direct payments from the customer for any reason that has to do with the booking.

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