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What is the pick-up process?

Airport and  Non-airport Pick-ups. 

  1. All bookings should have an assigned driver.
  2. Drivers must start their journey by sending their Driver events through your designated driver’s app.
    If driver is unable to use the driver’s app, please save a proof that the driver is at the pick-up location on time (For example: parking tickets, GPS logs, timestamped photographs)
  3. Drivers must wait for customers as per our agreed airport meeting points.
  4. Wait for 90 minutes from when your customer lands (or from your agreed offset time)  or 30 minutes if it is a non-airport pick up.
  5. At 25 (airport) or 5 minutes (non-airport), start contacting the customer by call and / or text message.
  6. If the customer has not appeared after the attempts to contact them and the waiting time has ended, report it as a customer no show (even if you wish to wait more time for them for free).

 Last-minute cases, in booking details or when picking up the customer:

  1.   If the customer requests any stops along the way or any additional service not paid in the booking.
  2.     If the customer appears with more passengers or more luggage than booked.
  • In both cases, contact our customer service as soon as possible by phone at +1(415)855-3868, to be able to add the extra amount to the booking rate.
  • Please do not receive extraordinary direct payments from the customer for any reason that has to do with the booking.

About Us

Book our airport transfer services by a local driver to pick you up and introduce you to cities, pre-order travel essentials, and get all your questions answered before or during the trip. We work hard to make sure your transportation is a successful and pleasant one.

Just fill out some details of your trip on the booking form, you’ll be given to a good hand of a professional driver. Now, sit back, relax and enjoy your ride!

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About MyTravelThru​

“MyTravelThru covers nearly every corner of the world with 150+ countries and 500+ airports that allow its customers to book the service directly on its website with confidence.”

500+ airport

+1,000 booking/day

Your Favorite Airports

Frequently Asked Questions

No, there won't be any extra charge for debit or credit card usage. There's 3% additional charge by Stripe, our official payment provider, however, we will cover this fee.

Yes we can provide you with an invoice if required. Please contact our Customer Success Team after making your booking to request an invoice. The email is suport@mytravelthru.com/.

Once your booking process is completed, we will send you a confirmation email with a booking link (url). Please click the url to see the booking details. If any changes is made, it will automatically reflect the information on the provided url. If anything is unclear, please kindly contact our Customer Success Team.


Yes, of course, you can always request a child seat at an additional cost and it will be confirmed after checking the storage availability. In most cases, a child seat cost anywhere from 10 USD to 20 USD, depending on where you travel. This amount can be paid via a payment link, with the assistance from our Customer Success Team. Please do not pay our driver in cash.

Follow the sequence of the form until the payment is completed. Once payment is done, we will send you an automated email to the registered email address with detailed information of your booking. You can make changes, cancel or amend the booking according to the Cancellation Policy.

Head Quarter:

MyTravelThru Pte., Ltd. (Incorporated Number: 202219123N in Singapore, Dated June 2, 2022)





8, Boon Lay Way, #11-08, 8@Tradehub 21,  Singapore 609964





Operation Office:

Tue Anh Trading & Travel Co., Ltd. (Tax Code: 0402014450)






 97 Pham Quang Anh, Son Tra District, Da Nang, Vietnam







Vietnam: +84-77-855-3868



Australia: +61-25-016-3868




USA: +1-415-855-3868





UK: +44-74-8888-0186







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