PERSONAL INFORMATION PROTECTION POLICY

 

I.Purpose and scope of collection

The collection of data on the MyTravelThru E-commerce Exchange includes:

For users/customers: MyTravelThru collects the following information:

+ Phone number/email and password when customers register an account on mytravelthru.com. 

+ Pick-up point; Payment information when customers search for rides. 

+ Booking information: MyTravelThru collects information including: Full name; phone number; email; flight code; Flight type when customer selects “Book a car”:

For Partners/Sellers: MyTravelThru collects the following information: Company Name; address; phone number; email; tax code/ID number; a certified copy of the transport business license (for the partner being the Company); bank account number when the Partner/Seller signs the Contract to provide E-Commerce Services on the E-commerce trading platform mytravelthru.com

During the payment transaction at the mytravelthru.com E-commerce trading platform, we only keep detailed information about the customer’s paid order, information about the customer’s bank account number. Item will not be stored.

 We will also use both your personally identifiable information and certain non-personally identifiable information (such as cookies, IP address, browser type, total date, etc.) to increase responsiveness. with respect to the Sites and Services, as well as about developing new functions, features and services in accordance with evolving trends and interests.

 The members will be solely responsible for the security and keeping of all activities of using the service under the registered name and password, as well as your phone number and email address. In addition, members are responsible for promptly informing MyTravelThru E-commerce trading platform of unauthorized use, abuse, security breaches, retention of registered names and passwords of third parties, to take appropriate measures.

 II. Scope of information use

The Company uses the information members provide to:

Provide car booking services for members;

Send notices about information exchanging activities between members and E-commerce trading platform mytravelthru.com

Prevent activities that destroy members’ user accounts or activities that impersonate members;

Contact and deal with members in special cases.

Do not use members’ personal information other than for confirmation and contact purposes related to transactions at MyTravelThru.

In case of legal requirements: The company is responsible for cooperating in providing personal information of members upon request from judicial authorities including: Procuracy, court, investigative police agency related to a customer’s illegal behavior. In addition, no one has the right to infringe on members’ personal information.

III. Information storage time

Customer Information, as well as information exchanged between Customer and MyTravelThru, are kept and secured by MyTravelThru’s system, especially Customer’s payment information will be provided by MyTravelThru’s payment gateway partners for security. 

MyTravelThru has appropriate technical and security measures to prevent unauthorized access and use of Customer Information. MyTravelThru will also coordinate with security experts (when necessary) to update the latest information on network security to ensure the safety of Customer Information when Customer accesses, registers to open an account and /or use MyTravelThru features. When collecting data, MyTravelThru keeps and secures Customer Information at the server system. The server service provider will have to comply with the security of members’ information as well as other MyTravelThru data according to the law.

 Customer’s payment information will be protected by payment gateway partners of MyTravelThru according to international standards. MyTravelThru does not allow third parties to track or collect Customer’s information on MyTravelThru component websites.

 For closed accounts, we still store Customer’s Personal Information and access to serve the purposes of fraud prevention, investigation, answering questions. These Personal Information will be MyTravelThru is stored on the server system for a maximum of 12 (twelve) months from the date the Customer closes the account on MyTravelThru. After this period ends, MyTravelThru will proceed to permanently delete Your Personal Information.

 The Customer must absolutely not have any acts of using tools and programs to illegally interfere with the system or change the data structure of MyTravelThru, as well as any other acts to spread, promote for activities with the purpose of interfering, sabotaging or infiltrating the data of the MyTravelThru system, as well as acts prohibited by Vietnamese law. In the event that MyTravelThru detects that the Customer has intentionally forged, cheated, distributed unauthorized information, … MyTravelThru has the right to transfer the Customer’s Personal Information to the competent authorities for processing according to the law. laws. The member’s personal data will be stored until there is a request to cancel or the member can log in and perform the cancellation. Remaining in all cases, member’s personal information will be kept confidential on the server of mytravelthru.com.

Do not leave Personal Information of the Customer to the competent authorities for handling in accordance with the law. The member’s personal data will be stored until there is a request to cancel or the member can log in and perform the cancellation. Remaining in all cases, member’s personal information will be kept confidential on the server of mytravelthru.com.

 IV. Persons or organizations that may have access to personal information

We store the personal information customers provide to us in a secure operating environment. Only employees of mytravelthru.com such as: Management board of mytravelthru.com; Technical department, IT; Sales; State authorities when requiring MyTravelThru to provide member information to serve an ongoing investigation process and new sellers (partner/Seller) as well as payment partners of MyTravelThru can access on the basis of need to know to confirm when customers use our services to ensure the interests of customers.

V. Address of the unit that collects and manages personal information

TUE ANH TOURISM TRADE CO., LTD 

Address: 2nd Floor, 637-639 Nguyen Tat Thanh, Xuan Ha Ward, Thanh Khe District, Da Nang, Vietnam

Email: support@mytravelthru.com

US Hotline: (+1) 415 855 3868

Hotline: (+84) 979 990 945

VI. Means and tools for users to access and correct their personal data

Members have the right to self-check, update, correct or cancel their personal information by logging into their account and correcting personal information or requesting mytravelthru.com to do so.

 Members have the right to submit complaints about NCC to the Management Board of the e-commerce trading platform mytravelthru.com. When receiving these feedbacks, mytravelthru.com will re-confirm the information. In the event that the member’s reflection is correct, depending on the extent, mytravelthru.com will take timely handling measures.

 Email: support@mytravelthru.com

 US Hotline: (+1) 415 855 3868

 Hotline: (+84) 979 990 945

VII. Commitment to confidentiality of customer’s personal information

MyTravelThru does not provide Customer Information to any third party except in the case of having to do so at the request of competent State agencies, or as required by law. In addition to the above cases, MyTravelThru will have a specific notice to the Customer when it has to disclose Customer Information to a third party. In this case, MyTravelThru commits to disclose Customer Information only with Customer’s consent.

In the event that the information server is attacked by a hacker leading to the loss of member’s personal data, mytravelthru.com will be responsible for notifying the incident to the investigating authorities for timely handling and notifying known victims. 

Absolutely secure all member’s online transaction information including invoice information, accounting and digital vouchers at the level 1 secure central data area of ​​mytravelthru.com. 

The administration of mytravelthru.com requires individuals, when registering/booking a car as a Member, to provide all relevant personal information such as: Full name, contact address, email, phone number, number account, and is responsible for the legality of the above information. The management of mytravelthru.com is not responsible for and will not settle all complaints related to the interests of that member if it considers that all personal information of that member provided at the initial registration is not exactly.

VIII. Mechanism for receiving and settling complaints related to member’s personal information who needs to use services or purchase products

Members have the right to submit a complaint about the disclosure of personal information to a third party to the Management Board of the e-commerce trading platform mytravelthru.com to the Company address or via email. 

Email: support@mytravelthru.com

US Hotline: (+1) 415 855 3868

Hotline: (+84) 979 990 945

The Company is responsible for taking technical and professional measures to verify the reflected contents.

The processing time for feedback related to members’ personal information who needs to use the car booking service is 15 days.

 

 

 

 

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