How to contact us the fastest way?

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[English Below]

Kính thưa Quý khách,

Gần đây, chúng tôi nhận được nhiều cuộc gọi hơn thông thường. Để hạn chế tình trạng quá tải, chúng tôi đã hệ thống các câu hỏi thường gặp của Qúy khách hàng trên phần mềm để có thể xử lý nhanh nhất yêu cầu của quý vị “CHỈ SAU MỘT CÚ CLICK”.

Dưới đây là hướng dẫn để Qúy khách hàng có thể liên hệ nhanh nhất với chúng tôi:

Bước 1: Chuẩn bị trước Booking Confirmation ID hoặc Booking Reference ID/Number.

Bước 2: Liên hệ với chúng tôi qua một trong các phương thức sau:

  • Qua Website:

+ Mục FAQ trên website: https://mytravelthru.com/faqs

+ Vào mục HELP (cuối cùng bên trái website), kéo xuống dưới Qúy khách sẽ thấy phần CONTACT US, Qúy khách vui lòng điền form thông tin về BOOKING để tổng đài viên check chính xác về thông tin của Qúy khách để liên hệ lại.

+ Vào mục CHAT WITH US (cuối cùng bên phải) để đặt câu hỏi về các vấn đề khác.

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Bước 3: Gửi lại email xác nhận thông tin thay đổi.

Sự giúp đỡ của Qúy Khách hàng chính là tiền đề cho những cải tiến đột phá mới của chúng tôi.

Trân trọng!

———————–

Dear Valued Guests,

We’ve been receiving more calls than usual lately. To limit the overload, we have systematized frequently asked questions of customers on the software so that we can handle your request as quickly as possible AFTER ONE CLICK.

Here are the fastest ways to contact us:

Step 1: Prepare Booking Confirmation ID or Booking Reference ID/Number in advance.

Step 2: Contact us via one of the following methods:

  • Website:

FAQ section: https://mytravelthru.com/faqs

Go to the HELP section (The last left of the website), scroll down, and see the CONTACT US section. Please fill in the information form about YOUR BOOKING so that the operator can check your information correctly to contact you again.

Go to CHAT WITH US (last right) to ask questions about other issues.

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Step 3: Resend the email confirming the changed information.

Your help is the premise for our breakthrough innovations.

Best regards!

About Us

Book our airport transfer services by a local driver to pick you up and introduce you to cities, pre-order travel essentials, and get all your questions answered before or during the trip. We work hard to make sure your transportation is a successful and pleasant one.

Just fill out some details of your trip on the booking form, you’ll be given to a good hand of a professional driver. Now, sit back, relax and enjoy your ride!

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About MyTravelThru​

“MyTravelThru covers nearly every corner of the world with 150+ countries and 500+ airports that allow its customers to book the service directly on its website with confidence.”

500+ airport

+1,000 booking/day

Your Favorite Airports

Frequently Asked Questions

No, there won't be any extra charge for debit or credit card usage. There's 3% additional charge by Stripe, our official payment provider, however, we will cover this fee.

Yes we can provide you with an invoice if required. Please contact our Customer Success Team after making your booking to request an invoice. The email is suport@mytravelthru.com/.

Once your booking process is completed, we will send you a confirmation email with a booking link (url). Please click the url to see the booking details. If any changes is made, it will automatically reflect the information on the provided url. If anything is unclear, please kindly contact our Customer Success Team.

 

Yes, of course, you can always request a child seat at an additional cost and it will be confirmed after checking the storage availability. In most cases, a child seat cost anywhere from 10 USD to 20 USD, depending on where you travel. This amount can be paid via a payment link, with the assistance from our Customer Success Team. Please do not pay our driver in cash.

Follow the sequence of the form until the payment is completed. Once payment is done, we will send you an automated email to the registered email address with detailed information of your booking. You can make changes, cancel or amend the booking according to the Cancellation Policy.

Head Quarter:

MyTravelThru Pte., Ltd. (Incorporated Number: 202219123N in Singapore, Dated June 2, 2022)

 

 

 

 

8, Boon Lay Way, #11-08, 8@Tradehub 21,  Singapore 609964

 

 

 

 

Operation Office:

Tue Anh Trading & Travel Co., Ltd. (Tax Code: 0402014450)

 

 

 

 

 

 97 Pham Quang Anh, Son Tra District, Da Nang, Vietnam

 

 

 

 

 

Hotline:

Vietnam: +84-77-855-3868

 

 

Australia: +61-25-016-3868

 

 

 

USA: +1-415-855-3868

 

 

 

 

UK: +44-74-8888-0186

 

 

 

 

 

 

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