GUIDELINE FOR USING MYTRAVELTHRU’S DRIVER APP

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1. Log in 

The driver will be given log-in details, including:

  • User name (email address) 
  • Password
  • App Link: Android or iOS
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2. New offers

  • When a booking is assigned, the driver will receive the booking notifications via email and app notification. He or she can then accept or reject the booking.
  • If a booking is rejected, the dispatcher will get a notification to assign it to a new driver.
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3. Planned trips

  • Once a booking is accepted, it will be moved to the Planned tab from the Offer tab. Here, the driver can access more information, such as guest name, phone number, special request, flight details, etc., to prepare for the upcoming trip.
  • 2 hours before the departure/pick-up time, the driver will receive a reminder via both app and email.

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4. Driver Events

Driver must update driver events as he goes.

  • I am heading to pickup address
  • I arrived at the pickup address
  • Passenger on board
  • Passenger no-show
  • I dropped the passenger
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5. Trip updates from clients or passengers

Once a passenger or a client, such as Booking.com send an update request, it will automatically send the notification directly to the driver and he or she can accept/reject the update.

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 6. Passenger’s point of view

When the driver is assigned and accepts the booking, driver’s information will be sent to the customer via email.

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 7. Finishing the trip

  • Once the driver update the trip to “I dropped the guest” or “Passenger no show”, the trip is considered completed.
  • Each driver event happens, the driver’s coordinate will be sent to Booking.com Taxi system via an API call.
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About Us

Book our airport transfer services by a local driver to pick you up and introduce you to cities, pre-order travel essentials, and get all your questions answered before or during the trip. We work hard to make sure your transportation is a successful and pleasant one.

Just fill out some details of your trip on the booking form, you’ll be given to a good hand of a professional driver. Now, sit back, relax and enjoy your ride!

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About MyTravelThru​

“MyTravelThru covers nearly every corner of the world with 150+ countries and 500+ airports that allow its customers to book the service directly on its website with confidence.”

500+ airport

+1,000 booking/day

Your Favorite Airports

Frequently Asked Questions

No, there won't be any extra charge for debit or credit card usage. There's 3% additional charge by Stripe, our official payment provider, however, we will cover this fee.

Yes we can provide you with an invoice if required. Please contact our Customer Success Team after making your booking to request an invoice. The email is suport@mytravelthru.com/.

Once your booking process is completed, we will send you a confirmation email with a booking link (url). Please click the url to see the booking details. If any changes is made, it will automatically reflect the information on the provided url. If anything is unclear, please kindly contact our Customer Success Team.

 

Yes, of course, you can always request a child seat at an additional cost and it will be confirmed after checking the storage availability. In most cases, a child seat cost anywhere from 10 USD to 20 USD, depending on where you travel. This amount can be paid via a payment link, with the assistance from our Customer Success Team. Please do not pay our driver in cash.

Follow the sequence of the form until the payment is completed. Once payment is done, we will send you an automated email to the registered email address with detailed information of your booking. You can make changes, cancel or amend the booking according to the Cancellation Policy.

Head Quarter:

MyTravelThru Pte., Ltd. (Incorporated Number: 202219123N in Singapore, Dated June 2, 2022)

 

 

 

 

8, Boon Lay Way, #11-08, 8@Tradehub 21,  Singapore 609964

 

 

 

 

Operation Office:

Tue Anh Trading & Travel Co., Ltd. (Tax Code: 0402014450)

 

 

 

 

 

 97 Pham Quang Anh, Son Tra District, Da Nang, Vietnam

 

 

 

 

 

Hotline:

Vietnam: +84-77-855-3868

 

 

Australia: +61-25-016-3868

 

 

 

USA: +1-415-855-3868

 

 

 

 

UK: +44-74-8888-0186

 

 

 

 

 

 

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