1.Why should customers join the Alba Loyalty program?

Our MytravelThru Alba program was designed to send our best services and offers to customers. Those benefits will “abound your life”. Our variety and flexibility won’t let you down. Please contact us if you need our assistance.

2. How do I get a vehicle upgrade?

An upgrade will be rewarded to your trip if sufficient points have been accumulated. For example, if you have 1000 points, and you want to  upgrade your car for less than $100, you can use it to upgrade points.

3.How many MytravelThru Aba accounts can I have at any time?

Each individual may maintain only one Membership Account. All Loyalty Member Accounts are individual Accounts and no joint Accounts are permitted.

4.Do my Points expire?

–Yes. If a Member Account is inactive for twenty-four (24) consecutive months, that Member Account will forfeit all accumulated Points. Members can remain active in the Loyalty Program and retain accumulated Points by earning Points, redeeming Points, or purchasing Points in the Loyalty Program at least once every twenty-four (24) months.

5.Can I transfer a MytravelThru Alba membership to someone else?

No Transfer, except as expressly permitted in the Program. Rules, Points, Awards, and other Member benefits may not be sold, bartered or transferred (other than by the Company or its agents). Any attempted transfer, sale or barter will be void and will be confiscated. The Company and its partners may refuse to honor or recognize any Points, Awards, or Member benefits which the Company believes may have been transferred, sold or bartered.

In case of incidents, published MyTravelThru policies will be applied. Information about compensations for incidents can be found at MyTravelThru website: https://mytravelthru.com/terms-conditions/

6. What if my Points balance doesn’t look right? Who do I contact?

-Please notify our support team members if you discover any abnormality in your points, we will proceed to check and update the points in time for you.

7. What if I lose my registered MyTravelThru Alba Card?

If a Card is lost, stolen, damaged, destroyed or used without your permission, you must immediately notify the Company by contacting MyTravelThru Loyalty Member or by reporting such activity on the MyTravelThru VIP hotline.

8. How do I check your MytravelThru Alba balance?

Members will receive regular Points balance reports by email, provided there has been a transaction on the Account since the last Points balance report and the Member provided the Company with the appropriate permission to contact the Member via email.

9. Any time-limit in collecting Points to reach the next level?

Members must remain active in the Loyalty Program to retain Points they accumulate. If a Member Account is inactive for twenty-four consecutive months, that Member Account will forfeit all accumulated Points. Members can remain active in the Loyalty Program and retain accumulated Points by earning Points, redeeming Points, or purchasing Points in the Loyalty Program at least once every twenty-four months.

10.Can the card be refunded?

-Yes, it can. Card orders placed online at MyTravelThru gift shops may be refunded up to 60 days following purchase as long as the purchased Cards have their full value. If Cards have been shipped, the shipping cost is nonrefundable. Card is not redeemable for cash in any amount except when otherwise required by applicable law.

11. How does MytravelThru protect my privacy after I register my MytravelThru Alba?

Members are responsible for reading the Company’s Privacy Statement in order to understand how the Company collects, uses, and discloses a Member’s data. If a Member has any questions about the Company’s Privacy Statement or its collection, use, or disclosure of a Member’s data, the Member should contact Member Support.

12. What Are the benefits of joining MytravelThru Alba?

	Base	Titanium	Gold	Platinum
Requirements	Anyone can register	6 return trips/year (=12 separate trips)	15 return trips/year (= 30 separate trips)	30 return trips/year (=60 separate trips)
Benefits	Convert 1$ = 10 points	Convert 1$ = 10 points A 5% discount 10% bonus points	Convert 1$ = 10 points A 10% discount 15% bonus points	Convert 1$ = 10 points A 15% discount 20% bonus points

Enhanced packages

VIP package 1: 499$/year
+ Free Meet & Greet
+ VIP support 1-1
+ Newsletter and Travelling information
+ Lounge access 10 times/year
+ 1 tier complimentary upgrade upon availability

VIP package 2: 699$
+ Free Meet & Greet
+ VIP support 1-1
+ Newsletter and Travelling information
+ Unlimited lounge access/year
+ 1 tier complimentary upgrade upon availability
+ VIP welcome kit

VIP package 3: 999$
+ Free Meet & Greet
+ VIP support 1-1
+ Newsletter and Travelling information
+ Unlimited lounge access/year
+ 1 tier complimentary upgrade upon availability
+ VIP welcome kit
+ 10 times fast track service/year.

13. Can I Purchase MytravelThru Alba Gift Cards?

Yes. Members can purchase gift cards under the Eligible Brands described in the Gift Cards terms and conditions on the [GIFT CARD WEBSITE] available at Gift card terms and conditions.

14. Can I Purchase MyTravelThru Alba Points Online?

Yes. Members may purchase or receive Points purchased by another Member as a gift for a combined maximum of 100,000 Points per calendar year if purchased through MyTravelThru Alba Website or MyTravelThru Alba Gift Shop. Members may purchase Points for a combined maximum of 100,000 Points per calendar year if purchased by contacting Member of Support. Pricing varies during promotional periods. A Member must be in good standing to purchase and/or receive Points. A new Member may purchase Points 30 days after enrollment in the Loyalty Program.
Purchased Points do not count towards MyTravelThru Alba Elite status. Points will be posted to the Member’s Account within seventy-two (72) hours after the purchase is complete. Once Points have been purchased, no refunds will be permitted.

15. What If I Do Not Have Enough Points When I Book?

-If you do not have enough points to book your trip, you can redeem your existing points and pay the difference, or you can pay the full amount to continue earning points.

16. Can I Make Charitable Donations With My Points?

-A Member may redeem his/her Points toward charitable donations. Once Points are donated, the exchange cannot be reversed or undone. Such donation of Points is not considered a charitable donation by the United States Internal Revenue Service (“IRS”), and therefore is not deductible under United States tax rules and regulations. A Member may select the charity of his/her choice by contacting the Member of Support. Points redeemed in connection with charitable donations are subject to the Program Rules along with any applicable terms and conditions of the partner processing the donations.

17. How Do I Change the Currency When Viewing Rates?

Points awarded for Qualifying Rides in international locations are based on local currency converted to U.S. dollars.  Local currency is converted into U.S. dollars on the day of the Qualifying Rides.  Points are awarded using a published rate of exchange in effect at time of conversion.  This rate will be determined at the Loyalty Program’s sole discretion, based on standard currency conversion methods, but may vary from currency conversion rates used by credit card companies.

18. How to Handle a Deceased Member’s Account?

In the event of a Member’s death, the Company may, in its sole discretion, allow unredeemed Points from the deceased Member’s Account to be transferred to a family member or a friend who is an active Member upon the Company’s receipt and review of all requested documentation and communications. Awards, rides, Elite Membership Status, Lifetime Membership Status, and the related benefits, including, without limitation, Elite Ride Credit, will not transfer to the recipient of the Points.

19. How Do I See My Membership Level?

Please contact your Member of Support to know more about the information.

20. What Travel Deals Are Available?

Enhanced packages

VIP package 1: 499$/year

+ Free Meet & Greet 

+ VIP support 1-1

+ Newsletter and Travelling information

+ Lounge access 10 times/year

+ 1 tier complimentary upgrade upon availability

VIP package 2: 699$

+ Free Meet & Greet 

+ VIP support 1-1

+ Newsletter and Travelling information

+ Unlimited lounge access/year

+ 1 tier complimentary upgrade upon availability

+ VIP welcome kit

VIP package 3: 999$

+ Free Meet & Greet 

+ VIP support 1-1

+ Newsletter and Travelling information

+ Unlimited lounge access/year

+ 1 tier complimentary upgrade upon availability

+ VIP welcome kit 

+ 10 times fast track service/year

* Please feel free to contact our team members if you have any question.

21. What is the Lounge Access Benefit?

Lounge Access benefit offers Business airport lounge access to hundreds of airports in the world. Contact your Member of Support for more information.

22. What are the Ways to Earn MytravelThru Alba Points?

•   Book rides/hotel/flights (Book your next ride here: link to booking form or contact us to receive the best offer)
•   Purchase gifts from MTT Giftshops and additional services (Purchase gifts for your loved ones at MTT shop. 
•   Additional tours/activities (contact your Member of Support for more information)
•   Buying points (same rate applied that $10 equals 1 point, pricing varies during promotional periods).

23. What Can I Redeem MyTravelThru Alba Points for?

• Complimentary rides and services (contact your Member of Support for more information)
• Gifts from MTT Giftshops and additional services (Purchase gifts for your loved ones at MTT shop.

24. How Do I Find and Register for Promotions?

The Company may also send Members promotions, offers and other communications from time to time via emails, which may include, without limitation, items from third parties.

25. Can more than one individual submit the same sale for points?

–No, it can’t. No other person except the Member may earn Points on Qualifying Charges and Elite Ride Credit on Qualifying Rides for his/her Membership Account.  Points and Elite Elite Credit for two Loyalty Program Members will only be awarded to one Loyalty Program Member

26. How long will it take for my MytravelThru Alba promotional bonus points to post to my email?

We will update the bonus points to your email at least 24 hours.

27. Can I earn points when I book on third-party sites?

No, you can’t earn points through a tour operator, online travel channel or other third-party channel including, without limitation, expedia.com, hotwire.com, priceline.com, orbitz.com, booking.com, travelocity.com; or other travel agencies.

28. How late can I cancel a car reservation?

You are allowed to cancel a car reservation 24 hours prior to the pick-up time. If you don’t cancel within the permitted cancellation period, the fees will not be refundable and the Points that were redeemed will not be re-deposited into the Member’s Account.

29. How do I indicate a special request with my reservation?

– You can directly contact our team support or fill in our jotform which will send to your email.

30. Can I earn Elite status in MytravelThru Alba by booking on behalf of others?

– No you cannot. Elite Status is earned only from purchases made by the Member.

31. How many Gifted Award Redemption Rides can I book in my account?

You may book a maximum of five Gifted Award Redemption Rides in a calendar year on a single Membership Account.

32. How do I transfer my points to someone else?

Authorization to transfer Points must be initiated by the Account holder with the Points to be transferred by contacting Member Support. A minimum of 1,000 Points is required for the transfer. The Account holder requesting the transfer must provide the Membership Number and the full name of the Points recipient at the time of the Point transfer request. Both the Membership Number and the name provided must match the Membership Number and name listed on the Account of the Points recipient in order to successfully complete the transfer.