CUSTOMER NO-SHOW INSTRUCTIONS

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We understand that sometimes it can take customers longer than the allotted 60 minutes to make their way to the pickup point due to the dynamic nature of airport pickups.

If nobody arrives after the waiting time is up, then before leaving the pickup location follow these necessary steps:

1.    Driver is unable to wait

  • Save proof the customer was phoned (E.g. screenshot of the phone call, SMS, WhatsApp, Line…).
  • Save proof the driver was on time and waited the correct amount of time. For example: parking tickets, GPS logs, timestamped photographs, or use the driver app (App Link: Android or iOS).
  • Submit the client no-show report after 24 hours from the pick-up time , with the proof attached, via email npu@mytravelthru.com
  • If using a parking ticket, we recommend ensuring that it includes: the time entering and leaving the car park, the date and the location. Without this information, we can’t guarantee we’ll be able to defend the complaint.
  • And then leave us to do the rest. If a customer reports an issue, we will already have all the information we need to assist them and you will not be charged.

2.    Driver is able to wait

Before extending your waiting time, call us on +84778553868 or whatsApp on our group and we’ll confirm with the client if they still need the ride and make sure you are paid for the additional time spent.

Let’s take a look at vivid example of our customer’s no-show proofs below:

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1. Welcome sign

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2. Call log
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3. Screenshots of WhatsApp Messages, SMS

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Download The Driver App for Android

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Android Screenshots of Driver App

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Download The Driver App for iPhone

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Download The Driver App for iPhone

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Download a timestamp app for IOS

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Download a timestamp app for Android
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Timestamped photographs

Take GPS Screenshot with Date & Time

 

 

 

 

About Us

Book our airport transfer services by a local driver to pick you up and introduce you to cities, pre-order travel essentials, and get all your questions answered before or during the trip. We work hard to make sure your transportation is a successful and pleasant one.

Just fill out some details of your trip on the booking form, you’ll be given to a good hand of a professional driver. Now, sit back, relax and enjoy your ride!

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About MyTravelThru​

“MyTravelThru covers nearly every corner of the world with 150+ countries and 500+ airports that allow its customers to book the service directly on its website with confidence.”

500+ airport

+1,000 booking/day

Your Favorite Airports

Frequently Asked Questions

No, there won't be any extra charge for debit or credit card usage. There's 3% additional charge by Stripe, our official payment provider, however, we will cover this fee.

Yes we can provide you with an invoice if required. Please contact our Customer Success Team after making your booking to request an invoice. The email is suport@mytravelthru.com/.

Once your booking process is completed, we will send you a confirmation email with a booking link (url). Please click the url to see the booking details. If any changes is made, it will automatically reflect the information on the provided url. If anything is unclear, please kindly contact our Customer Success Team.

 

Yes, of course, you can always request a child seat at an additional cost and it will be confirmed after checking the storage availability. In most cases, a child seat cost anywhere from 10 USD to 20 USD, depending on where you travel. This amount can be paid via a payment link, with the assistance from our Customer Success Team. Please do not pay our driver in cash.

Follow the sequence of the form until the payment is completed. Once payment is done, we will send you an automated email to the registered email address with detailed information of your booking. You can make changes, cancel or amend the booking according to the Cancellation Policy.

Head Quarter:

MyTravelThru Pte., Ltd. (Incorporated Number: 202219123N in Singapore, Dated June 2, 2022)

 

 

 

 

8, Boon Lay Way, #11-08, 8@Tradehub 21,  Singapore 609964

 

 

 

 

Operation Office:

Tue Anh Trading & Travel Co., Ltd. (Tax Code: 0402014450)

 

 

 

 

 

 97 Pham Quang Anh, Son Tra District, Da Nang, Vietnam

 

 

 

 

 

Hotline:

Vietnam: +84-77-855-3868

 

 

Australia: +61-25-016-3868

 

 

 

USA: +1-415-855-3868

 

 

 

 

UK: +44-74-8888-0186

 

 

 

 

 

 

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