Complaint dispute resolution mechanism

In the process of payment transactions at e-commerce trading platform, we only store detailed information about customer paid orders, information about customer bank account numbers will not be kept.

We will also use both your personal identification information and some non-personal identity information (such as cookies, IP addresses, browser types, total days, etc.) to increase our responsiveness in terms of pages and services, as well as developing new functions, features and services according to progressive trends and preferences.

Members will be self-responsible for security and storage of all services using the service under the registration name and password; Phone numbers and email boxes. In addition, members are responsible for promptly notifying the MyTravelThru e-commerce trading platform on illegal use, abuse, security violations, keeping their registration names and passwords on a third party For appropriate settlement.

I. Scope of use of information

The company uses member information provided to:

Provide car booking services for members;

Send notifications of information exchange activities between Member and E-commerce trading platform

Prevent activities that would destroy membership accounts of members or membership counters;

Contact and resolve issues with members in special cases.

We Do not use the Personal Information of the Personal Purpose of Confirmation and Related Purities related to transactions in MyTravelthru.

In case of law: The Company is responsible for cooperating to provide Personal Information members when requesting from the Justice Agency includes: Procuracy, Court, police investigations regarding certain violations of the customer’s law. In addition, no one has the right to infringe upon members’ personal information.

II. Information storage time

Customer information, as well as exchanged information between customers and MyTravelThru, are kept and secure by the system of MyTravelThru, the customer’s payment card information will be made separately by the payment portal partners of MyTravelThru security.

MyTravelThru has appropriate technical and security measures to prevent unauthorized access, use of customer information. MyTravelThru will also work with security professionals (when needed) to update to the latest information on network security to ensure the safety of customer information when customers access, register for an account / or use the features of MyTravelThru. When collecting data, MyTravelThru performs storage of confidential customer information in the server system. The server service provider will have to comply with the membership security as well as protection of other data of MyTravelthru according to the law.

Customer’s payment card information will be protected by MyTravelthru’s payment gateway partners according to international standards. MyTravelThru does not allow third parties to monitor or collect customer information on the component websites of MyTravelThru.

For closed accounts we still store customer information and access to the purposes of fraud, investigation, questions and answers. This personal information will be MyTravelHru is kept on the maximum server system within 12 (twelve) months from the date the account closes on MyTravelThru. After this period ends, MyTravelThru will permanently delete your personal information.

Absolute customers must not have any behavior to use tools and programs for unauthorized intervention on the system or change the data structure of MyTravelThru, as well as any other behavior to spread activities with the purpose of intervention, destruction or intrusion into the data of the MytravelThru system, as well as the behaviors that Vietnam law is strictly prohibited. In the case MyTravelThru detects customers who have attempt to fake, fraud, or distribute unauthorized information, MyTravelThru has the right to transfer personal information of said violators to competent authorities for handling.  Personal data of members will be stored until there is a cancellation request or its own login and cancellation. The remaining personal information will be confidential on the server.

III. People or organizations can access personal information

We store customer information providing us in a safe operating environment. Only employees of such as: administrator; Technical department, IT; Sales; State agency when requested MyTravelThru provides member information to serve the investigation process and seller (partner / seller) as well as MyTravelThru’s payment partner can access on the basis of need Know to contact and Receive when customers use our service to ensure customers’ rights.

IV. Address of units collecting and managing personal information

Tue Anh Services And Trading Company Limited

Address: 2nd Floor, 637-639 Nguyen Tat Thanh, P. Xuan Ha, Thanh Khe District, Da Nang, Vietnam


Hotline: (+84) 979 990 945

V. Means and tools for users to approach and edit their personal data

Members have the right to self-check, update, adjust or cancel their personal information by logging into their accounts and editing personal information or asking to do this.

Members have the right to complain about NCC to the Management Board of e-commerce trading platform. When receiving these feedbacks, will confirm the information, the right as the member’s reflection depends on the extent, will take timely measures to handle it.


Hotline: (+84) 979 990 945

VI. Commit to secure personal information customers

MyTravelThru does not provide customer information to any third party unless the requirements must be made at the request of competent state agencies, or in accordance with the law. In addition to the above cases, MyTravelThru will have a specific notice for customers when disclosing customer information to a third party. In this case, MyTravelThru is committed to only disclosing customer information when approved by the customer.

 In case the host information hosted by hackers leads to a member’s personal data loss, will be responsible for notifying the case for the authorities to invest in time and notify known victims.

Absolute security

All members’ online trading information includes digital voucher accounting invoice information in’s Level 1 Safety Center data area.’s Management Board requires individuals when registering / booking a member, must provide all relevant personal information such as them and contacts, emails, emails, numbers Account, …, and is responsible for the legality of the above information. Management Board is not responsible in resolving all complaints related to the interests of that member to see all the personal information of that member provided when the initial registration is not exact.

VII. Mechanism to receive and settle complaints related to Personal Information Members wishing to use the service and purchase products

Members have the right to complain about exposing information on the 3rd party to the Managing Board of the MYTRAVELTHRU.COM e-commerce trading platform to the company address or via email.


Hotline: (+84) 979 990 945

The company is responsible for implementing technical and professional measures to verify the contents reflected.

The processing time reflects information related to Personal Information Members Wishing to use the vehicle service is 15 days.

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